What are the responsibilities and job description for the Client Relations Specialist position at Kwik Consulting LLC?
Job Summary
The Client Relations Specialist plays a vital role in ensuring exceptional service and support to our clients. This position involves engaging with customers, addressing their needs, and fostering strong relationships to enhance client satisfaction and loyalty. The ideal candidate will possess a blend of customer service skills, sales acumen, and the ability to analyze client data to drive positive outcomes.
Responsibilities
- Provide outstanding customer support through effective communication and problem-solving.
- Conduct outbound calling to follow up with clients, gather feedback, and promote services.
- Analyze client needs and provide tailored solutions to enhance their experience.
- Maintain accurate records through data entry and ensure all client interactions are documented.
- Collaborate with team members to improve processes and share insights for better client engagement.
- Assist in sales initiatives by identifying opportunities for upselling or cross-selling services.
- Communicate effectively with clients in a friendly and professional manner, addressing inquiries and resolving issues promptly.
- Support multilingual clients by providing assistance in their preferred language when applicable.
Skills
- Strong cash handling abilities with attention to detail.
- Proven experience in customer support and service roles.
- Excellent communication skills, both verbal and written.
- Ability to analyze information effectively to make informed decisions.
- Experience with outbound calling techniques for client engagement.
- Sales-oriented mindset with the ability to identify opportunities for growth.
- Proficiency in data entry with a focus on accuracy.
- Multilingual capabilities are a plus, enhancing communication with diverse clients.
Join our team as a Client Relations Specialist where your skills will contribute significantly to our mission of delivering exceptional client experiences!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $15 - $20
