What are the responsibilities and job description for the CA Service Desk Analyst position at KWS Pvt. Ltd?
Position: CA Service Desk Analyst
Location: Pontiac, MI (Onsite hybrid)
Mode OF Hire:- 1 Year Contract
Rate: $40/hr on W2
Experience: 5 - 10 Years
Must have CA Service Desk experience.
Service Desk Analyst. Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred.
Additional Service Center responsibilities duties as required.
The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.
New hire will be trained on-site at Oakland County then working hybrid approximately three days/week & on-site two days/week.
Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
Job Type: Contract
Pay: $37.33 - $40.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- CA Service Desk: 4 years (Required)
Location:
- Pontiac, MI 48340 (Required)
Ability to Commute:
- Pontiac, MI 48340 (Required)
Work Location: In person
Salary : $37 - $40
