What are the responsibilities and job description for the CA Service Desk Analyst (ITIL) position at Tellus Solutions?
Job Description:
Requirements:
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the client IT Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- ITIL certification preferred. Additional Service Center responsibilities duties as required.
Environment:
- CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
Job Types: Full-time, Contract
Pay: $34.00 per hour
Expected hours: 40.00 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $34
