What are the responsibilities and job description for the Administrator / Human Resources / Customer Service position at Kya Services, LLC?
We are seeking a dynamic and versatile professional to join our rapidly growing company as an administrator/HR/Customer Service Coordinator. This hybrid role ensures smooth day-to-day operations, fosters a positive company culture and maintains exceptional service standards for internal and external stakeholders. The ideal candidate will excel in multitasking, possess strong organizational skills and demonstrate a proactive approach to problem-solving.
Key Responsibilities
Administrative Duties
Manage and maintain office operations, including supplies, scheduling and assisting with budget documentation.
Oversee and organize project-related paperwork, such as contracts, permits and reports when needed.
Support senior management with calendar management, travel arrangements and meeting coordination.
Contribute to employee engagement initiatives, such as company events & recognition programs and liaison to the corporate office.
Prepare reports and presentations as needed.
Prepare reports and presentations as needed.
Human Resources
Assist with on-boarding and off-boarding processes, ensuring compliance with company policies and legal requirements.
Assist the corporate off with maintaining accurate employee records, including attendance, payroll and benefits documentation.
Serve as the first point of contact for employee HR inquiries, escalating issues as appropriate.
Support recruitment efforts, including job postings, candidate communications and interview coordination.
Customer Service
Act as a liaison between clients and project teams, promptly addressing client inquiries and concerns.
Provide excellent customer service by managing communication channels, including phone calls and emails.
Maintain accurate customer records and assist in resolving client issues or complaints effectively.
Coordinate with internal teams to ensure timely and quality delivery of services.
