What are the responsibilities and job description for the Customer Service Representative position at Kyle Lange Agency LLC - American Family Insurance?
We are seeking a friendly Insurance Customer Service Representative to assist policyholders with inquiries, claims, and policy updates. You will provide excellent service, process requests, and ensure customer satisfaction.
Key Responsibilities:
-Answer customer inquiries about policies, billing, and claims.
-Process policy changes, renewals, and cancellations.
-Educate customers on coverage options and discounts.
-Maintain accurate records and escalate issues as needed.
Qualifications:
- High school diploma or equivalent.
- Customer service experience (insurance preferred).
- Insurance license (or willingness to obtain).
- Strong communication and multitasking skills.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20