What are the responsibilities and job description for the Technical Solution Manager position at Kyndryl?
463605BR
Why Kyndryl
We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it's intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies - IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit Kyndryl.com.
Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.
Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.
Your Role and Responsibilities
Introduction
At Kyndryl, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
A Technical Solutions Management professional is responsible for the development and sales of Kyndryl Infrastructure Services solutions and value directly to customers. By using a combination of IBM and non-IBM offerings, services, labor, assets, hardware, and software products, the Technical Solution Manager (TSM) leads the creation of the value proposition, the solution and associated cost cases for complex, multi-year opportunities which meet the customer’s requirements and assist in solving their business problems.
The technical directions established by the Technical Solution Manager are the foundation of IBM’s solution and heavily influence sales, human resource, contract and delivery strategies for the engagement. The Technical Solution Manager owns the definition of the technical solution and is the primary source of engagement management and solution design for the given deal.
This is a client facing job role, the Technical Solution Managers are expected to spend 40-70% of their time in face-to-face discussions with IBM clients.
They are responsible for the development and sales of IBM Strategic Outsourcing solutions directly to clients.
They lead multinational, multiple discipline teams of subject-matter experts, using a combination of IBM standard and custom solutions and they orchestrate the development of complex, multiple year, custom solutions and associated cost cases, all with the goal to ensure consistent delivery of high quality services and/or solutions which meet client business and technical requirements and fulfill IBM’s obligations.
Their leadership provides the foundation of the IBM solution that influences our sales teams, human resources, C&N and delivery strategies for the engagement. TSMs own the definition of the services solutions, are accountable for the overall success of the engagement and are the primary source of IBM Global Services engagement management and solution design around the world and across all product and technical disciplines.
The TSM works in conjunction with the larger pursuit team (Sales, HR, C&N, Delivery, Pricing, Risk, etc) to deliver a winning solution.
Key activities and responsibilities include:
Articulating the business and technical value of our solutions and products to senior managers and technical decision makers (within IBM and our customers).
Positioning our technical solutions in competitive scenarios.
Liaise between our worldwide and regional technical leaders.
Own and drive technical solution strategy and design.
Propagate technical Infrastructure Services solution assets and best practices.
Remove technical barriers and motivate teams.
Drive competitive winnable deals throughout the US Region.
Responsible for the development of competitive cost cases for complex, multi-year opportunities which meet the customer’s requirements.
Responsible for understanding country specific requirements, and “localizing” global best practices.
Create and use intellectual capital to solve diverse client issues in an innovative way.
At Kyndryl, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
A Technical Solutions Management professional is responsible for the development and sales of Kyndryl Infrastructure Services solutions and value directly to customers. By using a combination of IBM and non-IBM offerings, services, labor, assets, hardware, and software products, the Technical Solution Manager (TSM) leads the creation of the value proposition, the solution and associated cost cases for complex, multi-year opportunities which meet the customer’s requirements and assist in solving their business problems.
The technical directions established by the Technical Solution Manager are the foundation of IBM’s solution and heavily influence sales, human resource, contract and delivery strategies for the engagement. The Technical Solution Manager owns the definition of the technical solution and is the primary source of engagement management and solution design for the given deal.
This is a client facing job role, the Technical Solution Managers are expected to spend 40-70% of their time in face-to-face discussions with IBM clients.
They are responsible for the development and sales of IBM Strategic Outsourcing solutions directly to clients.
They lead multinational, multiple discipline teams of subject-matter experts, using a combination of IBM standard and custom solutions and they orchestrate the development of complex, multiple year, custom solutions and associated cost cases, all with the goal to ensure consistent delivery of high quality services and/or solutions which meet client business and technical requirements and fulfill IBM’s obligations.
Their leadership provides the foundation of the IBM solution that influences our sales teams, human resources, C&N and delivery strategies for the engagement. TSMs own the definition of the services solutions, are accountable for the overall success of the engagement and are the primary source of IBM Global Services engagement management and solution design around the world and across all product and technical disciplines.
The TSM works in conjunction with the larger pursuit team (Sales, HR, C&N, Delivery, Pricing, Risk, etc) to deliver a winning solution.
Key activities and responsibilities include:
Articulating the business and technical value of our solutions and products to senior managers and technical decision makers (within IBM and our customers).
Positioning our technical solutions in competitive scenarios.
Liaise between our worldwide and regional technical leaders.
Own and drive technical solution strategy and design.
Propagate technical Infrastructure Services solution assets and best practices.
Remove technical barriers and motivate teams.
Drive competitive winnable deals throughout the US Region.
Responsible for the development of competitive cost cases for complex, multi-year opportunities which meet the customer’s requirements.
Responsible for understanding country specific requirements, and “localizing” global best practices.
Create and use intellectual capital to solve diverse client issues in an innovative way.
Required Technical and Professional Expertise
Experience working on large engagements, projects, delivery of accounts or transitions, preferably in the Information Technology field. Ability to develop and nurture strong working relationships.
Understanding of cloud computing and data technologies, business drivers, managed services, and deployment options with knowledge of how they can be implemented in different scenarios.
Leadership – Ability to provide guidance to large teams regarding the solution strategy and scope. Provide guidance to customers on their challenges and suggested resolutions.
Financial skills – Able to understand and evaluate base cases, cost cases, staffing models, price calculations, financial models, etc.
Contractual skills – Experience developing, evaluating and negotiating Statements of Work (SOWs) and other contractual documentation.
Understanding of cloud computing and data technologies, business drivers, managed services, and deployment options with knowledge of how they can be implemented in different scenarios.
Leadership – Ability to provide guidance to large teams regarding the solution strategy and scope. Provide guidance to customers on their challenges and suggested resolutions.
Financial skills – Able to understand and evaluate base cases, cost cases, staffing models, price calculations, financial models, etc.
Contractual skills – Experience developing, evaluating and negotiating Statements of Work (SOWs) and other contractual documentation.
Preferred Technical and Professional Experience
Experience working on large engagements, projects, delivery of accounts or transitions, preferably in the Information Technology field. Ability to develop and nurture strong working relationships.
Understanding of cloud computing and data technologies, business drivers, managed services, and deployment options with knowledge of how they can be implemented in different scenarios.
Leadership – Ability to provide guidance to large teams regarding the solution strategy and scope. Provide guidance to customers on their challenges and suggested resolutions.
Financial skills – Able to understand and evaluate base cases, cost cases, staffing models, price calculations, financial models, etc.
Contractual skills – Experience developing, evaluating and negotiating Statements of Work (SOWs) and other contractual documentation.
Understanding of cloud computing and data technologies, business drivers, managed services, and deployment options with knowledge of how they can be implemented in different scenarios.
Leadership – Ability to provide guidance to large teams regarding the solution strategy and scope. Provide guidance to customers on their challenges and suggested resolutions.
Financial skills – Able to understand and evaluate base cases, cost cases, staffing models, price calculations, financial models, etc.
Contractual skills – Experience developing, evaluating and negotiating Statements of Work (SOWs) and other contractual documentation.
Required Education
High School Diploma/GED
Preferred Education
Bachelor's Degree
Country/Region
United States
State / Province
TEXAS
City / Township / Village
Austin
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. This position is eligible for participation in a Kyndryl sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. We consider qualified applicants with criminal histories, consistent with applicable law.
Primary job category
Services Solutions Management
Role ( Job Role )
Technical Solution Manager
Employment Type
Full-Time
Contract type
Regular
Position Type
Professional
Travel Required
Some travel may be required based on business demand
Company
(Y078) Kyndryl, Inc.
Is this role a commissionable/sales incentive based position?
No
Technical Solution Engineer (Salesforce)
AgentSync -
Austin, TX
Technical Solution Analyst
Oracle -
Austin, TX
Technical Solution Architect
CGI Technologies and Solutions, Inc. -
Austin, TX