Back End Scheduling Coordinator

Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism.  We serve thousands of families across nine states and are growing rapidly to meet the need for services.  Each day, our team seeks to make every moment count for our clients and for each other. 

Kyo’s innovative and effective Administrative team works together to ensure the best possible experience for Kyo’s current and future clients and teammates.

Kyo is seeking a full-time remote Back End Scheduling Team member to join our growing team. This is a great opportunity for a candidate who has an aptitude for problem solving and who enjoys collaboration and helping others. You will be responsible for supporting client-families and providers with their schedules and navigating through our Kyo Care App.  

Pay Range: $18-22 DOE

RESPONSIBILITIES (Includes other duties that may be assigned): 

• Manages and maintains company staff database(s) accuracy to support clinical scheduling functions.
• Performs scheduling operational duties to correct schedules. 
• Triage incoming email and phone call communications via ticketing system.
• Performs migration of records from one client profile to another, and ensures accurate coding of sessions.
• Multitasks between several different technology systems to complete functions. 
• Communicates with clients, and internal team members via ticketing system with a  strong customer service orientation.
• Works to educate client-families no the values of using the Kyo Care portal.
• Updates client authorizations and ensures staff are using the correct service code.
• Performs scheduling audits. 
• Collaborates with Scheduling staff, Client Services, Human Resources, and the Revenue Department.
• Keeps up to date on changes imposed by our Leadership Team.
• Resolve problem situations appropriately and independently.
• Collaborates with Scheduling staff, Client Services, Human Resources, and the Revenue Department.
• Exhibits tact and professionalism in difficult situations according to Kyo Values and Practices.
• Performs all other duties as assigned.

KYO OFFERS YOU:

• Medical, vision, dental, and life insurance benefits for full-time staff.
• Access to our Employee Assistance Program (EAP) and monthly wellness events.
• Generous vacation time and paid holidays.
• Matching 401k.
• Commuter benefits.
• Company provided laptop.
• A supportive, team-based environment.
• A strong organizational culture of professional support and development.

QUALIFICATIONS:

• Fluent Spanish (written and verbal) highly preferred.
• High School diploma or equivalent.
• Able to make decisions quickly when necessary.
• Working knowledge of Microsoft Office suite, particularly Excel and Word, and comfort in learning new technology systems and workflows.
• Must have the ability to professionally handle confidential information. 
• Excellent customer service experience, written and verbal communication skills including phone and email etiquette.
• Ability to react to day-to-day operational requirements in a professional and timely manner, prioritizing and multitasking to meet deadlines.
• Excellent attention to detail, judgment and follow-up skills.
• Experience maintaining a high volume workload in a fast paced environment. 
• Ability to take initiative, collaborate in a team environment.
• Ability to use active listening and problem solving skills to provide exceptional customer service.
• Preferred: experience working in the healthcare sector.

PHYSICAL and BASIC REQUIREMENTS:

• While performing the duties of this job, the employee is required to sit; use hands to finger; handle; or feel/hold objects; reach with hands and arms; climb or balance; speak, hear, and smell. 
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 
• The individual must be able to effectively work in a normal production environment where temperatures and noise levels may vary. 
• Generally, the incumbent must be able to sit and use a computer for extended periods of time.  
• Ability to read and interpret documents in the English language such as employee handbooks, training materials and procedure manual.
• Strong internet connection and professional environment with the ability to utilize video conferencing for long periods of time with limited interruptions.

Salary : $18 - $22