What are the responsibilities and job description for the Coordinator, Customer Support position at KYOCERA Document Solutions America, Inc.?
Overview
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
In addition, we’re a Great Place to Work…and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.
As a Customer Support Coordinator, you will perform aggressive and professional customer service for both external and internal customers; be an effective communicator, complete inquiries accurately and efficiently, resolve discrepancies expertly with a high degree of empathy, and always demonstrate a consciences attitude.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.
Responsibilities
Support customer inquiries regarding products and parts via email, phone and chat. Assist customers with cancellations, shipping discrepancies, order updates, return authorizations, purchase orders, and pricing. Assist customers placing orders through the company website.
Provide item numbers and stock availability on Product, Parts and Software. Capture and review supporting documentation for special priced orders. Understanding and compliance to Company policy, procedures, rules, and guidelines. Strong working knowledge of all Kyocera Sales programs and promotions. Maintaining a high customer service rating. Qualify, initiate, and provide qualifying documentation for credits and billing transactions. Routinely following-up with customers to ensure customer satisfaction. Complete special projects and/or other duties as assigned by management team.
Qualifications
High School diploma or GED Minimum 2-year customer service experience in a corporate environment Must possess excellent communication, organizational and problem-solving skills Ability to perform basic mathematical calculations Intermediate MS Office Skills (Excel, Word, Outlook, etc.)
NoteThis is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
