What are the responsibilities and job description for the Customer Support Coordinator position at Dexian?
As a Customer Support Coordinator, you are on the front lines of our company. The Customer Support Coordinator serves as a liaison between customer service representatives, and our customers. You will engage a team in providing world-class customer service.
Responsibilities:
- Use appropriate inbound and outbound channels (Phone, email, and chat) to make real time decisions and fulfill policy and procedure expectations
- Perform account research and provide thorough accurate documentation to accounts.
- Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
- Track touch points to help determine customer dissatisfaction.
- Efficiently handle and resolve escalations to fulfill customer satisfaction.
- Create customer responses for complaints.
Qualifications:
- High School Diploma
- 1 – 2 years of customer service experience within a corporate environment or call center
- Strong data entry experience
- Excellent verbal and written communication skills
- Demonstrated ability to multitask in a fast-paced environment, ensuring timely completion of tasks
- Willing to work closely with various teams to ensure customer satisfaction
- Ability to swiftly handle customer escalations with professionalism and poise
- Proficient in Microsoft Excel and Google Suite (Google Sheets)
- Comfortable communicating with management and other teams
- Adherence to onsite schedule at Plano, TX corporate office Mon – Friday (8am – 5pm)
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
