What are the responsibilities and job description for the Customer Service Representative position at KYOCERA Document Solutions America, Inc.?
Overview
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.
In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.
As a Customer Service Representative, you will manage the procurement and distribution of supplies, ensuring timely and efficient delivery to meet the needs of the organization.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.
Responsibilities
• Procurement Management: Oversee the purchasing of supplies and materials, negotiate with vendors, and ensure cost-effectiveness.• Inventory Control: Maintain accurate inventory records, monitor stock levels, and implement inventory management practices to prevent shortages or overstock situations.• Vendor Relations: Establish and maintain relationships with suppliers to ensure reliable delivery schedules and quality of materials.• Data Management: Use inventory management software to track supplies, generate reports, and analyze data to forecast future needs.• Compliance: Ensure all procurement activities comply with company policies and relevant regulations.• Cost Management: Monitor and control budgets for supplies procurement, identifying opportunities for cost savings.• Coordination: Work closely with various departments to forecast supply needs and ensure timely delivery of materials.• Problem-Solving: Troubleshoot supply chain issues and develop effective solutions to ensure a smooth supply process.
Qualifications
• Previous experience in supply chain management, procurement, or a related field.• Proficiency in inventory management software and Microsoft Office Suite.• Strong verbal and written communication skills to coordinate with internal teams and external suppliers.• Ability to troubleshoot issues with suppliers or inventory and develop effective solutions.• Strong organizational skills and attention to detail.
Preferred: • Experience in the technology or office solutions industry.• Knowledge of procurement best practices and supply chain optimization techniques.• Familiarity with ERP systems.• Strong analytical skills and experience with data analysis tools.
Benefits• Competitive salary and benefits package.• Opportunities for professional development and career advancement.• A collaborative and supportive work environment.
Note:This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
The typical pay range for this role is $50,000.00-$62,000.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
Salary : $50,000 - $62,000
