What are the responsibilities and job description for the Intern, IT position at KYOCERA Document Solutions America, Inc.?
Overview
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best-in-class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change that doesn’t come around every day.
Responsibilities
Prioritize the organization of leased assets: Ensure that all leased assets are tracked, maintained and returned in accordance with a process in development
New hires and terminations: Manage IT onboarding and offboarding processes, including setting up new hires with necessary equipment and access, while ensuring proper termination process and procedures are developed and implemented
Troubleshooting support tickets: Provide first-level support for Office 365/Windows OS computer related issues, including software installations, password resets, and basic troubleshooting
Asset management: Help to support and refine inventory tracking processes while establishing a standardized procedure for acquiring computers and other hardware for end users
Identity and Access Management: Ensure the appropriate access is granted based on a measured and justified need, maintain security and operational efficiency.
Documentation: Create and maintain comprehensive documentation to standardize processes and procedures, enabling consistent execution and knowledge sharing.
Qualifications
Must be a graduate or pursuing a degree in computer science, Information Technology, or a related field.
Basic understanding of IT support principles and practices
Familiarity with Office 365 and related troubleshooting.
Excellent oral and written communication skills.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Previous internship or work experience in IT or cybersecurity.
Familiarity with Microsoft platforms (O365, Azure, Teams, etc.)
Intern program will start on 6/2 and run for 8 weeks.
32 hour work week (M-Thu) and must be in office.
Benefits:
Practical experience with current and legacy IT Systems (ServiceNow, AV Conferencing, Office 365, Windows, Absolute, and others)
Shadowing, mentoring, and training opportunities with IT professionals.
Collaborative and inclusive work environment
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
