What are the responsibilities and job description for the Intern, IT Support position at Securitas Security Services?
JOB SUMMARY:
Securitas is a dynamic and innovative security company dedicated to making the world a safer place. We believe in fostering talent and providing opportunities for growth.
We offer students the opportunity to spend a summer working at one of Securitas’ US Operating Centers. This internship program offers current college students real-world application of business within the North America Shared Services organization. You will participate in a 10 week internship located in Parsippany, NJ for 32-40 hours per week.
As a Junior Level EUS Intern, you will be an integral part of our team, contributing to real-world projects and gaining valuable experience in the field of IT end user support. You will have the opportunity to develop and apply technical skills that will contribute to the growth and success of our business.
Successful completion of the internship program could lead to a return internship for the following summer or employment at the organization in the future.
ESSENTIAL FUNCTIONS:
• Provide administrative support to the L2 EUS team with ticket management and triage.
• Support the office with laptop build procedures, configuration, and packing of laptops.
• Take regular inventory of laptops in storage to ensure the loaner pool is functional.
• Perform basic Level 1 troubleshooting of incidents with instruction and direction from the L2 team.
• Follow SOPs to complete provisioning requests as directed by the L2 team.
• Complete floor walks in the office to ensure proper functioning and layout of equipment, including meeting room setups.
• Other tasks will be assigned by senior members of the L2 team and the EUS manager as needed.
MINIMUM QUALIFICATIONS AT ENTRY:
EDUCATION/EXPERIENCE:
• Currently pursuing a Bachelor's or Master’s degree in Information Technology or related field.
• Prior experience in IT support or related fields is a plus but not required.
• Familiarity with different versions of Windows (Windows 10, Windows 11)
• Ability to troubleshoot common Windows issues (e.g., system crashes, slow performance, software compatibility).
• Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Understanding common issues (e.g., file corruption, installation problems, connectivity issues in Outlook).
• Basic knowledge of common hardware issues (e.g., battery, RAM, hard drive, screen problems).
COMPETENCIES (as demonstrated through experience, training, and/or testing):
• Ability to accept training and instruction from members of the L2 team.
• Willingness to learn and a can-do attitude.
• Strong teamwork skills and the ability to collaborate with diverse teams.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Associates must be aware of and follow company policies and procedures related to job safety, and report any unsafe working conditions.
• All functions must be performed honestly, ethically, and professionally, in accordance with company policies.
Working Conditions and Physical/Mental Demands:
With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. The demands of the job include:
• Maintaining composure when dealing with executives, clients, prospects, and staff in group settings and high-performance situations.
• Successful completion of background and reference checks, controlled substance testing, and behavioral selection surveys.
• Handling and exposure to sensitive and confidential information.
• Ability to manage multiple tasks concurrently.
• Occasional local and regional/national travel for presentations, meetings, and visits.
• Occasional lifting and/or moving of up to 10 pounds.
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
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