What are the responsibilities and job description for the Customer Support Analyst (On-site from Day One) position at Kyra Solutions?
Job Details
Join Our Team
Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.
If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!
Title
Customer Support Analyst (On-site from Day One)
Required Skills and Experience
* A minimum of 2 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem-solving/troubleshooting skills.
Primary Responsibilities
* Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance, and informal training to customers using hardware and software programs.
* Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
* Performs root cause analysis and develops checklists for addressing common issues.
* Recommends procedures and controls to prevent problems.
* Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
* Works in a team setting, sharing information and assisting others with calls.
Education
* Bachelor s Degree in Computer Science, Information Systems, or other related field Or equivalent work experience.
Location
Pompano, FL
Duration
Long-Term
Why Kyra?
Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.
Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. for more information.
Background & References
Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.
