What are the responsibilities and job description for the CMDB Administration support - only on W2 position at Kyyba Inc.?
Job Responsibilities:
- Requires good communication skills and ability to communicate back-n-forth with the customer until the data is proper.
- Realize new/update data requests routinely have bad data, the CMDB Admin must work directly with the customer to assure they understand exactly what we need to know and why it matters.
- Single point of contact for all CMDB users – globally
- Answer questions regarding data or the ITSM/CMDB system.
- Contact tier 2/3 support when unable to answer question
- Collaborate with customers to support and assist IT initiatives involving CMDB data
- Collaborate with Application Portfolio team ensure Application Health and IT lifecycle is managed. Be able to identify gaps and remediation steps.
- CMDB Data updates
- Can be 1 up to 500 devices per request
- Entry is via Incident or Service Requests
- Review audit reports and CMDB Health Dashboards. Based on findings reach out to device owners or respective CoE Data Stewards for data remediation.
- Perform updating and removing Application to Infrastructure relationships
- Review, collaborate data corrections and execute mass updates to the CMDB
- Will be the only authorized user allowed to the mass import data to the CMDB
- Maintain an in-depth knowledge of the different Configuration (CI) Classes and Attributes per class
- Learn to know the attribute default values to ensure imports and updates maintain CI data accuracy.
- Provide urgent updates to the CMDB data to ensure IT tools are working as expected.
- Gain an understanding of external CMDB data sources. The desired resource won’t necessarily support the integration, but needs an understanding of the external data sources
- Be able to provide “plain language” explanations to business customers when data is sourced from one of these other systems.
- Assist with configuration of ServiceNow Discovery schedules.
Job Type: Contract
Pay: $30.00 - $33.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $30 - $33
