What are the responsibilities and job description for the CMDB Administration support position at Pyramid Consulting, Inc?
Immediate need for a talented CMDB Administration support. This is a 12 Months Contract opportunity with long-term potential and is located in Abbott Park, IL(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-67178
Pay Range: $28 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan.
Key Responsibilities:
- Can be 1 up to 500 devices per request
- Entry is via Incident or Service Requests
- Review audit reports and CMDB Health Dashboards. Based on findings reach out to device owners or respective CoE Data Stewards for data remediation.
- Perform updating and removing Application to Infrastructure relationships
- Review, collaborate data corrections and execute mass updates to the CMDB.
- Will be the only authorized user allowed to the mass import data to the CMDB
- Maintain an in-depth knowledge of the different Configuration (CI) Classes and Attributes per class
- Learn to know the attribute default values to ensure imports and updates maintain CI data accuracy.
- Provide urgent updates to the CMDB data to ensure IT tools are working as expected.
- Gain an understanding of external CMDB data sources. The desired resource won’t necessarily support the integration, but needs an understanding of the external data sources
- Be able to provide “plain language” explanations to business customers when data is sourced from one of these other systems.
- Assist with configuration of ServiceNow Discovery schedules.
Key Requirements and Technology Experience:
- Skills-CMDB, Servicenow, Data.
- Requires good communication skills and ability to communicate back-n-forth with the customer until the data is proper.
- Realize new/update data requests routinely have bad data, the CMDB Admin must work directly with the customer to assure they understand exactly what we need to know and why it matters.
- Single point of contact for all CMDB users – globally
- Answer questions regarding data or the ITSM/CMDB system.
- Contact tier 2/3 support when unable to answer question
- Collaborate with customers to support and assist IT initiatives involving CMDB data
- Collaborate with Application Portfolio team ensure Application Health and IT lifecycle is managed. Be able to identify gaps and remediation steps.
Our client is a leading Pharmaceutical Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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Salary : $28 - $30
