What are the responsibilities and job description for the IT Support Specialist position at Kyyba Inc?
Top 3 skills
· 3-5 years of experience
· Customer service experience
· Experience with Windows 7, 10, 11 & Windows server operation experience
What You'll Do (Responsibilities):
- Support End-User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets)
- Use remote PC Management tools to assist users
- Complete assigned IT project tasks
- Use corporate IT tools to perform remote device management and user support
- Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s)
- Maintains, analyzes, basic troubleshooting, and repair of computer systems, hardware, and computer peripherals (important to success)
- Use common corporate IT tools to perform asset management, patching, and software installation.
- Client patching to maintain Cyber Security protection on end devices utilizing BigFix tool.
Knowledge using ServiceNow, BigFix, Bomgar, MSTeams & Slack, Monitoring tools.
- Perform hardware refresh and repair (break-fix)
Preferred
· CISCO Experience
Job Type: Contract
Pay: $22.89 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Education:
- Associate (Required)
Experience:
- Windows 7, 10, 11 & Windows server operation: 3 years (Required)
- (PCs, Printers, Scanners, Mobile Phones and Tablets): 3 years (Required)
- CISCO: 3 years (Preferred)
- Customer service: 3 years (Required)
Work Location: On the road
Salary : $23 - $30
