What are the responsibilities and job description for the Help desk position at Kyyba?
Candidates for this position must have STRONG CUSTOMER SERVICE, COMMUNICATION AND INTERPERSONAL SKILLS.
The health profession eLicensing Help Desk Specialist will be responsible for assisting external customers (licensees) of the BHPL eLicensing application.
The specialist will :
guide customers through proper use of the vendor-managed licensing application(s)
triage, troubleshoot, resolve, and escalate issues as necessary
create and track help desk tickets
provide high-level answers to general BHPL licensing process questions
handle help desk phone calls and respond to email requests
Note : this role is NOT responsible for general hardware or software technical support (e.g. OS, printers, network, phone, mobile, etc).
Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses
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