What are the responsibilities and job description for the Help Desk position at Maverick Technology Partners?
Job Details
Contract Job ONSITE in Boston, Waltham, and Cambridge; consultant will travel between locations.
NO C2C - Must be able to work without sponsorship
Duration: 3 months ONSITE Start Date: ASAP
- IT helpdesk technician, 2 years experience
- Ability to travel to clients onsite in and around the Boston area (Waltham, Cambridge, Boston)
- Great communications and ability to work with our client users and customer VIP executives at their office locations
- Imaging to a workstation - For MS, it would be Intune and Apple Congi.
- Laptop workstation setups and user onboards are the main functions of client office support, which includes A/V media rooms, Wi-Fi/Network, Printers, Phones, Level1 Helpdesk triage, and troubleshooting, etc.
- Supporting Level1 ticket requests for clients as part of the helpdesk team and rolling into our Helpdesk Manager/Lead
- Some background with Windows, including Windows 11 upgrade support and rollouts to laptops
- Some background in MacOS workstation support
- Some background with InTune, Kandji, and similar imaging and deployment software
- The position will be reporting to our Quincy Marina Bay offices.
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