What are the responsibilities and job description for the IT Help Desk Analyst position at KYYBA?
Job Summary:
- 4 year degree or 4 years direct experience in IT • List any preferred requirements that would stand out on a resume: o Knowledge of Atlassian Products – specifically JSM o Experience working with Managers – high level of communication skills
- Experience working extremely closely with an IT team •
List Top 3 Skills you are looking for:
- Experience writing tools for and using API’s ~ We have an occasional need to work with various API’s in the software/tools we manage.
- While we do have a resource for this in a separate department, it would be a ‘nice-to-have’ if we found someone that had experience with working with APIs here.
- Atlassian Knowledge/Experience o SharePoint Admin background
Years’ of experience required:
- Required education level/certifications: o 4 year degree in IT related field
- Daily tasks/duties and department interactions:
- Task widely vary from processing Jira Requests to meeting with ADC Managers to discuss Vendor OnBoarding.
- Very wide variety of tasks. The individual will be working very closely with the other AppOps team members/employees
- Description of work environment/department: o Remote workers.
- Most communication is done via Slack and Teams with some email. Many meetings with ADC employees/managers.
Salary : $20 - $25
