Br. Member Service Rep. III//IV

Position Summary:

LAFCU's Branch Member Service Representative III/IV provides excellent service to Members and Non-Members visiting branch/service center locations. Provides information and promotes credit union products and services to build relationships. Processes applications and transaction/service requests in the general areas of establishing/maintaining accounts (incl. Checking, Savings, Money Market, Holiday, Share Certificates, IRAs, Business Accounts, etc.), loan request (incl. applications, funding and closing), and auxiliary credit union services. This position is a full time position and reports to the Branch Manager I at the employee’s assigned branch location.

Job Summary / Description III:

• Delivers excellent member service face-to-face and by phone to Members and Non-Members alike, with a professional and pleasant attitude at all times.
• Assists members in all areas relating to their financial needs per their request(s); includes: responding to questions, performing transaction requests, resolving complaints, etc. according to policy and procedures. 
• Processes new memberships, additional share accounts, savings services, consumer loan requests and general consumer loan funding as requested by Members and Non-Members. Ensure valid and proper identification is obtained for all transactions.
• Opens and offers new membership accounts such as: Checking, Savings, Money Market, Holiday, Share Certificates and Individual Retirement Accounts (IRAs).
• Opens and offers new Business Accounts such as General Partnerships, Corporation, LLC, Sole Proprietorship/DBA accounts. 
• Revises account membership as requested by the member as to deleting, adding or to relinquish joint ownership and create new membership applications. 
• Ensures qualified members receive an approval and a loan checks the same day they apply, if needed documentation and verifications are obtained; ensure members receive a loan decision by the next business day if same day approval and funding are not possible. 
• Funds and/or close loans from the Consumer Loan Department or any other branch along with proper loan instructions and documentation, this may include utilizing DocuSign to assist member with signing loan documents timely. 
• Conduct Real Estate loan interviews including, rate quotes, accepting real estate packages and cross selling all equity loan products
• Provide Notary services.

Job Summary / Description IV:

• Provides all essential functions and responsibilities of an MSR I-III Job Descriptions.
• Provides exceptional member service while answering questions and accurately opening new business and specialty account relationships (Business Checking, Trust Accounts, Revocable Trust Accounts, Guardianships, COOGAN, CUTMA, Conservatorships, Representative Payee, and Power of Attorney). Handles inquiries and transactions related to deceased account processing.
• Quotes rates, process, and fund 1^st Trust Deed, and Home Equity/ HELOC loans.
• May provide training for MSR II/III positions.
• Provides LAFCU and non LAFCU document notary services to members.
• Knowledge of regulatory guidelines including but not limited to real estate such as HMDA.
• May serve as back-up to the Contact Center “Queue 3” and Digital Branch Queue as needed.
• Performs other duties as assigned by Leads/Management. 

Qualification & Opportunities:

• High School diploma or equivalent is required.  Ability to operate standard business machines such as computer, printer, fax, copier, ad telephone devices.
• 2 years’ experience in banking operations. One year new accounts and one year loan interviewing experience in a financial institution preferred. Knowledge of Negotiable Items, Security, Loan Interviewing, Loan Processing and Collections; basic real estate processing or equivalent educational classes.
• Friendly and professional. Excellent communication skills; sound judgment, attention to detail and ability to write. Thorough knowledge of all credit union services and programs. Knowledge of regulations relating to consumer credit and knowledge in basic real estate lending. Knowledge of new accounts, share certificates and teller experience.
• Requires 5 hours of sitting a day. Approximately 3 hours per day for the following activities: Requirements: standing, walking, bending over, crouching, squatting, carrying, pushing or pulling. Ability to lift up to 25 lbs. one hour per day. Fine dexterity and use of computer keyboards for long periods of time. Requires ability to use telephone system for extended periods of time. Visual skills for computer terminal, printers, calculator and credit union reports. Visual dexterity in the organization of financial records in chronological or alpha/numerical files. and hearing skills for phone use. Also requires repetitive use of hands.

 Salary:

Branch Member Service Representative III

• The minimum and maximum base salary range for this position is $25.61 to $37.43 in California. 
• The target starting base hourly rate is between $25.61 to $31.52. 

Branch Member Service Representative IV

• The minimum and maximum base salary range for this position is $27.78 to $41.14 in California. 
• The target starting base hourly rate is between $27.78 to $34.46.

This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.

The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.