What are the responsibilities and job description for the Application Coordinator, Americas position at L-Acoustics?
L-Acoustics is dedicated to innovation and product design excellence, and we shape the future of sound with technologies that enable audio professionals and artists to elevate the listener experience.
The Application Coordinator provides the right human, logistical and technical resources needed for every time application support required and/or requested, ensuring internal & external parties are clear on the assignment schedule. The Application Coordinator organizes, prioritizes, follows-up, collects information, prospects and respects deadlines for all application services & events (more than 600 training seminars, 6000 attendees, 250 calibrations, 300 demos per year worldwide).
- Training Seminars
Organize training from A to Z at L-Acoustics premises or at a customers’ or online: customer exchanges, trainer’s booking, location availability, schedule/equipment/participants confirmation, logistics, training interests tracking.
- Calibration
Ensure technical, logistical and human resources are available and booked, respect time slot limitations and deadlines.
- Show assistance
Respect customer’s constraints (technical, timing, etc.) and L-Acoustics requirements.
- Demos:
Plan and organize all demos onsite and at L-Acoustics premises, define the needs, make the corresponding space and people bookings.
- Premises visits:
Plan & organize visits for guests.
- CRM:
Business section: Contacts / Aaccounts / Opportunities / Appointments
Training section: Seminars / Sessions
Data management, creation/update of new entries
- Continuous Improvement:
Monitor and adapt to processes in use, with a constructive eye to improve working methodology.
Participate to the elaboration of processes for new tools or tasks.
Technical skills
- Bachelor’s degree in international business
- Minimum of 5 years of experience
- Technology savvy with good working knowledge of MS Office Suite, PowerBi, Dynamics
- CRM and ERP knowledge
- Thrive in a dynamic cross functional and multi-cultural environment
Personal skills
- Autonomous, highly organized and rigorous
- Good interpersonal skills (multi-cultural)
- High quality spoken and written communicatio
- Strong customer focus with good listening and clear message transmission capabilities
- Solution-oriented, in compliance with the brand AND the customer’s views, with the objective of finding a solution whichever the request is, feeding the communication flow
- Capacity to respect deadlines
- Good stress management
- Ask questions or advice when a new rule or case arises
- Ability to cope with unexpected situations (come up with new ideas and plans in case of last-minute changes)
- Resilience added to flexibility (solution-oriented)
- Adapt to the defined working rules and habits, while proposing potential optimizations
- Be priority-oriented
- Capable of handling various demands and projects at a time (memory, organization) each at a different step
- Be proactive on the pending service needs and requests
- Ask regularly about pending projects
- Anticipate the needs
- Be in close contact with the Application Engineers
- Keep the response lead-time short (24 hours – or waiting answer)
- Keep eyes open to anything which might arise
- Get used to the common processes and follow them, however adding personal input is a plus to improve them when a situation deserves to be discussed/addressed
Location : Nashville, TN, USA
