What are the responsibilities and job description for the Customer Service position at L and S Mechanical?
Job Type
Full-time
Description
About L&S Mechanical
Headquartered in Richardson, Texas, L&S Mechanical ("L&S") is a leading tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas, South Carolina, North Carolina and Georgia residential housing markets. Founded in 1985, L&S serves large production homebuilders in Dallas / Fort Worth, South Dallas, Houston, San Antonio and Austin through its six production warehouses. Previously owned by management, L&S was acquired by The Sterling Group, a leading middle market private equity firm, in September 2021. L&S is the largest plumbing installer in Texas and has significant opportunity to grow its HVAC and electric offerings while also expanding into new geographies through acquisition and growing its nascent home services business.
The company is backed by The Sterling Group, a private equity firm established in 1982. The Sterling Group specializes in acquiring controlling interests in companies across the manufacturing, distribution, and industrial services sectors, focusing on enterprises with valuations typically between $100 million and $1 billion. To date, the firm has sponsored 67 platform buyouts, along with numerous add-on acquisitions, contributing to a total transaction value exceeding $22 billion. Currently, The Sterling Group manages over $9.4 billion in assets.
Job Summary
As a Customer Service Representative at L&S, you will provide front line support and follow up to customers assisting and resolving warranty or service issues. In this position you may be responsible for dispatching, administrative tasks, billing and filing warranty claims. Key relationships in this role will be to service technicians, L&S production staff, homeowners, and builders.
General Responsibilities
- Solve problems and manage solutions backed by the support of a successful team.
- Manage both incoming phone calls and electronic warranty / service requests to identify customer needs and schedule appointments logistically and efficiently.
- Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customers satisfaction.
- Process all service-related billing including compiling quotes and purchase orders to submit for invoicing.
- Maintain accurate and current house files by performing daily data entry.
- Assign and or dispatch work orders to the field based on customer needs timely.
- Provide support to field personnel.
- Order and track material to resolve incomplete work orders timely.
- File warranty claims on replacement parts for HVAC equipment and water heaters.
Qualifications
Benefits
Salary Description
35-45K
Salary : $35,000 - $45,000
