What are the responsibilities and job description for the Customer Support Specialist position at L. K. Jordan & Associates?
LK Jordan is now hiring an Customer Support Specialist for our North Austin client. Join our client’s Customer Service team and help continue their legacy of providing compliance solutions to oil and gas professionals worldwide.
Your role will involve:
- Managing marketing leads and ensuring accurate documentation.
- Supporting customers through Returned Materials and Calibration updates.
- Assisting in sales document preparation.
- Handling incoming sales and support calls.
To succeed, you'll need:
- 3-5 years of customer service or sales experience.
- Ability to thrive in a fast-paced environment.
- Excellent interpersonal and multitasking skills.
- Knowledge of Salesforce is a plus.
- Strong oral and written communication skills.
Key Responsibilities:
- Handling orders, quotes, and order status inquiries.
- Creating and revising quotes and sales orders.
- Resolving customer issues and discrepancies.
- Resolving order, shipping, and invoicing discrepancies.
- Processing quotes and sales orders for RMAs.
- Handling unit billing cases.
- Ensuring correct billing information for smooth transactions.
- Modifying subscriptions and billing.
- Researching accounts and contacting customers as needed.
- Participating in operations meetings.
- Resolving address and parts issues.
- Notifying production team of urgent orders.
- Maintaining part numbers and customer address records.
If you meet the above qualifications and are looking for an exciting opportunity to contribute to our team, we encourage you to apply.
To apply please email resume to yoany.torres@lkjordan.com
Call/text me at 512-342-9113
LKJordan is an Equal Opportunity Employer
#LKJATX
Job Types: Full-time, Part-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $21
