What are the responsibilities and job description for the Customer Service Rep. & Office Manager position at L&M Corrugated Container?
What we are Looking for
We are looking for a Passionate Customer Service Rep. and Office Manager to join our L&M Team. The ideal person will bring strong technical customer service skills to a highly collaborative and results driven department. This individual needs to be able to work autonomously and thrive in an environment of ownership and accountability, while supporting their teammates when help is needed.
Primary Responsibilities
L&M Corrugated Container Corporation is an equal opportunity employer.
We are looking for a Passionate Customer Service Rep. and Office Manager to join our L&M Team. The ideal person will bring strong technical customer service skills to a highly collaborative and results driven department. This individual needs to be able to work autonomously and thrive in an environment of ownership and accountability, while supporting their teammates when help is needed.
Primary Responsibilities
- Supports new and potential customers by answering product and service questions
- Place or cancel orders; opens customer accounts by recording account information
- Work closely with the internal Sales team to support customer demands
- Communicate and work with our Design team to ensure we are meeting customer expectations
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint
- Update pricing information
- Greeting visitors and providing office information
- Maintaining office supplies and inventory
- Minimum of 3 years in a technical customer service role in the manufacturing industry
- Ability to multi-task, while being detail oriented to ensure accuracy
- Strong social and communication skills.
- Computer skills and Customer Service software experience a must
- Excellent time management and organization skills
- Experience in Corrugated is a plus
- Bachelor’s or associate degree in business, communications, or other related fields preferred
EEO StatementL&M Corrugated Container Corporation is an equal opportunity employer.
