What are the responsibilities and job description for the Customer Account Representative position at L&M Services?
At L&M Services, we believe in doing things differently. We’re not just a company – we’re a movement, dedicated to changing the way businesses connect with their customers. As an industry leader in customer service and marketing innovation, we are committed to providing personalized, meaningful experiences that help customers achieve their goals. Our marketing strategies are designed with one goal in mind: building lasting relationships. We're looking for driven individuals to join our team as Customer Account Representatives to help deliver exceptional service and drive our marketing initiatives forward.
As a Customer Account Representative, you’ll play a crucial role in delivering exceptional customer experiences while supporting marketing initiatives that enhance customer engagement in the Richmond area. This role offers a unique blend of customer account management and marketing involvement, giving you the opportunity to grow and develop in both areas. You’ll be an integral part of a collaborative team that’s focused on customer satisfaction, driving business growth, and optimizing marketing strategies.
Key Responsibilities of the Customer Account Representative:
- Engage directly with new and existing customers to build strong relationships, offering customized solutions based on their needs
- Oversee customer accounts, ensuring timely updates, accurate records, and seamless service delivery
- Assist the marketing team with campaign coordination and data collection to optimize customer outreach efforts
- Utilize your knowledge of products and services to make tailored recommendations that align with the customer’s goals
- Resolve customer inquiries and concerns through effective communication and personalized solutions
- Drive growth by identifying opportunities for upselling and cross-selling through proactive customer account management
- Track and report customer account activity, ensuring key performance metrics are met and exceeded
- Work alongside the marketing team and other departments to enhance customer satisfaction and improve marketing strategies
Job Qualifications for the Customer Account Representative:
- High school diploma or GED required
- 0-2 years in customer service, sales, or account management
- Familiarity with marketing concepts and how they relate to customer account management
- Ability to think quickly and find creative solutions to customer challenges
- Strong attention to detail to manage customer accounts and marketing data accurately
- Able to collaborate effectively with other Customer Account Representatives, marketing teams, and leadership
As a Customer Account Representative, you'll have the opportunity to work directly with customers, making a real impact on their experience and satisfaction. This role offers a dynamic blend of customer service and marketing, allowing you to develop valuable skills in both areas while collaborating with a talented, supportive team. With opportunities for growth and advancement, being a Customer Account Representative is an excellent way to build a rewarding career in customer relations and marketing.
Job Type: Full-time
Pay: $39,004.00 - $42,164.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Commission pay
- Performance bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Richmond, VA (Required)
Work Location: In person
Salary : $39,004 - $42,164
