What are the responsibilities and job description for the Customer Service Representative/Account Specialist position at Threads Uniform Agency?
Threads Uniform Agency is a respected leader in national corporate uniform programs. We design, manufacture, and distribute uniforms for grocery chains, theme parks, convenience stores, and restaurants across the United States including H-E-B, Southeastern Grocers, Harris Teeter, Hy-Vee, Cedar Fair, Murphy USA, Red Robin, Biscuitville, and other leading national brands. We outfit over one million employees in our custom uniform apparel.
Threads Account Specialist is a member of the Client Services team within the Sales and Marketing department and works closely with the Sales Account Executives and other key players to administer client uniform programs.
Essential Functions
- Becomes an expert in Threads’ offered products, suppliers, and client uniform programs.
- Maintains strong working knowledge of apparel types, fabrics, and garment customization methods.
- Develops and maintains proficiency in software and electronic resources, including but not limited to: Infor M3, Microsoft 365, Nextiva VOIP, Zendesk, nopCommerce, Monday Work Management.
- Cultivates and grows relationships with Threads’ clients via phone, email, and meetings (in-person and virtual), proactively updating corporate contacts with status reports.
- Responds to consumer inquiries and requests via Zendesk service tickets, providing full resolution.
- Proactively communicates client program details and schedules with internal departments to ensure successful order fulfillment.
- Reviews and submits client purchase orders, providing all details needed to process orders accurately and on time.
- Analyzes order status and inventory reports weekly to ensure deadlines are met and backorder dates are promptly relayed to consumers.
- Collects, analyzes, summarizes, and reports on data such as sales volume and program updates.
- Researches and proposes products and pricing for customized uniform programs and corporate gift initiatives.
- Prepares digital product presentations for corporate decision makers.
- Merchandises client webstores by preparing and updating product descriptions, images, and availability.
- Reviews consumer requests to authorize merchandise returns according to client policies.
What you need to succeed
- Bachelor’s degree or equivalent experience working in Sales or Account management.
- Strongly proficient in Excel, Outlook, and PowerPoint.
- Experience using sales tracking software.
- Excellent communication and customer service skills.
- Organized, dependable, and self-motivated team player.
- Preferred qualifications: Apparel industry and/or merchandising experience.
We are an Equal Opportunity Emplloyer.
