Specialist - Omni Operations

Job Title: Specialist, Omni Operations

Division: Omni Operations

Supervisor Title: Supervisor, Omni Operations

Location: St Petersburg, FL (NOC)

FLSA: Non-Exempt

Schedule: 11:30am – 8:00pm EST

Job Summary

Passionate about the beauty industry and driven to empower salon professionals? Do you possess a natural talent for building relationships and providing top-tier customer service? If so, SalonCentric invites you to become our next Omni Operations Specialist.

In this pivotal role, you will serve as a trusted advisor and solutions provider for our valued salon professional clientele. You will masterfully manage inbound and outbound inquiries, offering expert product knowledge and ensuring a seamless and positive customer experience through each stage of the order lifecycle.

Job Responsibilities

• Delivering Client-Centric Solutions:
  • Cultivate rapport and provide exceptional service during inbound and outbound client interactions, consistently exceeding expectations.
  • Confidently address product and service inquiries, showcasing in-depth knowledge of SalonCentric’s extensive product portfolio.
  • Skillfully resolve client challenges, demonstrating strong problem-solving skills and a commitment to exceeding expectations.
  • Proactively identify and anticipate client needs, recommending personalized product solutions and driving revenue growth through strategic upselling.
• Streamlining Order Management:
  • Efficiently receive and process telephone orders, ensuring accuracy and timeliness in data entry.
  • Meticulously document all client interactions and product recommendations, maintaining detailed records for seamless communication and strategic follow-up.
  • Proactively communicate order status and potential delays, keeping clients informed and empowered throughout the order fulfillment process.
  • Training and upskilling guests on order management through the SalonCentric App and website.
• Leveraging Salesforce & PowerBI Data Insights:
  • Maintain accurate and updated client information within Salesforce, ensuring data integrity and optimal system utilization.
  • Update account details, track order history, and document all client touchpoints for comprehensive account management and effective communication.
  • Generate reports and leverage sales data analytics to identify trends, opportunities for growth, and client-specific insights.
  • Manage and assist in sales-related processes and tools, including structural discounts (new/renewal), Omni/NPS case management, Salesforce user administration, YEXT review monitoring, and Salesforce reporting.
  • Maintain data accuracy across platforms, focusing on Preferred School discounts, RFD process and ensuring up-to-date Knowledge/MyLookup records for all departments.
• Championing Field Sales Support:
  • Provide essential support to field-based sales representatives, acting as a knowledgeable liaison for open territories and accounts.
  • Collaborate effectively with the field sales team to ensure a cohesive client experience, consistent account management, and strategic alignment.

Qualifications:

• High School diploma or equivalent required.
• Proven experience in a customer service, sales, or account management role, preferably within the beauty industry or a distribution environment.
• Exceptional communication, interpersonal, and active listening skills, with a demonstrated ability to build rapport and trust quickly.
• Proficient in Microsoft Office Suite and experienced with CRM systems, preferably Salesforce, PowerBI, and Excel, demonstrating strong data management skills.
• Strong organizational and time management skills, effectively multitasking and prioritizing in a fast-paced environment.
• A positive and enthusiastic attitude coupled with a genuine passion for the beauty industry and empowering salon professionals.

Benefits:

SalonCentric offers a comprehensive benefits package including medical, dental, vision, 401k, and PTO. We also offer exciting opportunities for professional growth and career advancement.

Join our Team!

If you are a highly motivated individual who thrives in a collaborative environment and possesses a passion for exceeding client expectations, we encourage you to apply! Submit your resume today and become a valued member of the SalonCentric success story!

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