What are the responsibilities and job description for the Office Manager position at L.S. Starrett Company?
Job Summary:
- Manages all of the front office functions including customer service operations, purchasing, light accounting, general administrative tasks and the human resources function of an organization. This multifaceted role will require a proactive individual who can effectively manage teams, enhance customer satisfaction and streamline administrative processes, ensuring the smooth operation of our organization.
- Lead and supervise the customer service team to deliver exceptional support and resolve inquiries efficiently.
- Develop and implement customer service policies and procedures to enhance service quality.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Train and mentor customer service representatives to ensure high levels of performance and engagement.
- Ensures compliance with federal, state, and local regulations, including EEO, FMLA, and FLSA.
- Assists line managers in the application of HR programs to departmental operations.
- Answers employee/candidate questions about HR policies and offerings.
- Oversee recruitment, onboarding, and training of new employees, ensuring alignment with company culture and values.
- Manage employee relations, addressing concerns and fostering a positive workplace environment.
- Develop and implement HR programs and initiatives that support organizational goals.
- Maintain and manage employee records, benefits administration, and compliance with labor laws.
- Oversee general office operations, ensuring a productive and organized workplace.
- Coordinate and manage schedules, meetings, and events, both virtual and in-person.
- Assist in budgeting and financial management for department-related expenditures.
- Collaborate with other departments to ensure effective communication and support.
- Prepare regular reports on customer service performance, HR metrics, and administrative efficiency for senior management.
- Utilize data analysis to drive decision-making and improve operational processes.
- Perform light accounting functions such as assist with the monthly close, upload invoices to the company's payables and receivable systems.
- Perform purchasing functions as required to support business activities as needed.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office Suite and HR software (e.g., HRIS).
- Knowledge of MRP/ERP (JobBoss) system helpful but will train to use.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-centric mindset.
- Comprehensive knowledge of the field's concepts and principles.
- Performs complex tasks typically following established processes.
- Leads and directs the work of other employees and has authority for personnel decisions.
- Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change.
- Typically requires ability to foster teamwork.
- Management skills.
- Oral and written communication skills.
- Ability to build collaborative relationships.
- Customer/client orientation.
- Detail oriented.
- Interpersonal skills.
- Planning skills.
- 4 years Bachelor's degree in Business Administration, Human Resources, or a related field.
