Desktop Support Analyst

Contract Duration: 6-12 months with potential for permanent placement

2nd shift 3pm -11pm. Tuesday - Saturday

Location: Onsite, Boynton Beach, FL - Travel to 2nd location needed

Job Overview:

We are looking for a skilled and proactive Desktop Support Analyst to join our team for an 8-12 month contract in Boynton Beach, FL. The ideal candidate will provide both onsite and remote end-user support, addressing technical issues via phone or desk-side assistance. The role requires experience in imaging, troubleshooting, and hardware/software support, with a particular focus on Microsoft Windows 10 to 11 migration projects.

Key Responsibilities:

• Provide onsite and remote technical support to end-users via phone, desk-side assistance, or remote tools for desktops, laptops, and other end-user devices.
• Perform imaging of new and existing computers, ensuring accurate installation and configuration of required software.
• Lead and support the migration of systems from Microsoft Windows 10 to Windows 11, including planning, deployment, and post-migration support.
• Troubleshoot and resolve hardware, software, and network issues efficiently through phone or in-person assistance.
• Assist with the deployment, configuration, and management of software applications.
• Collaborate with other IT team members to resolve complex technical issues.
• Maintain detailed documentation of support activities, including issue resolutions, equipment inventories, and migration procedures.
• Provide guidance and training to end-users on technical best practices and procedures.
• Assist with setup, configuration, and maintenance of network printers and other peripheral devices.
• Utilize scripting to automate routine tasks and improve support processes (a plus).
• Participate in IT projects as needed, contributing to the continuous improvement of the IT environment.

Qualifications:

• Proven experience as a Desktop Support Analyst or in a similar role.
• Strong knowledge of desktop operating systems, including Windows 10 and Windows 11.
• Experience with imaging software and processes is required.
• Hands-on experience with Microsoft Windows 10 to 11 migration projects.
• Excellent phone and in-person troubleshooting and problem-solving skills.
• Familiarity with scripting languages such as PowerShell or VBScript (a significant plus).
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks effectively.
• Customer-oriented mindset with a focus on delivering high-quality support.
• A certification or equivalent experience is a plus.

Additional Information:

• This is an onsite role based in Boynton Beach, FL.
• The position is a contract role with a duration of 8-12 months.
• Candidates must be authorized to work in the United States.