What are the responsibilities and job description for the Senior Systems Administrator position at L7 Solutions?
L7 Solutions is a trusted IT support provider proudly serving the South Florida area since 2002. Specializing in delivering top-notch helpdesk support, computer assistance, and consulting services to small and medium-sized businesses. We are committed to bringing enterprise-level IT practices and solutions to the small-medium business sector at affordable prices.
At L7 Solutions, we have honed our expertise over the years, allowing us to establish a robust infrastructure that keeps our services cost-effective while ensuring our clients' seamless operations. Now, as we continue to grow, we are actively seeking qualified professionals to join our esteemed managed services support team.
As a key member of our team, a Systems Administrator plays a pivotal role in providing professional and efficient technical assistance for computer systems, hardware, and software. You will be responsible for timely responding to customer inquiries via email, chat, or phone and offering expert support to resolve technical issues. Success in this role hinges on a strong customer service mindset, comprehensive knowledge within the information technology space, and excellent communication skills.
As a Systems Administrator, you will play a vital role in managing and maintaining our clients' IT infrastructure, ensuring the optimal performance, security, and availability of their systems and networks. Your expertise will contribute to the success of our clients by delivering reliable and efficient IT solutions.
Key Responsibilities
Infrastructure Management: Design, deploy, and manage IT infrastructure components, including servers, storage systems, networking equipment, and virtualization technologies.
System Monitoring: Monitor systems and networks for performance issues, security threats, and anomalies. Take proactive measures to address potential problems and ensure system stability.
Troubleshooting and Support: Provide timely and effective technical support to address system issues, resolve incidents, and minimize downtime. Collaborate with clients and internal teams to ensure swift problem resolution.
Patch Management: Regularly apply patches, updates, and security fixes to operating systems and applications to mitigate vulnerabilities and enhance system security.
Backup and Disaster Recovery: Develop and manage backup and recovery strategies to protect data and ensure business continuity in the event of system failures or disasters.
Capacity Planning: Monitor resource utilization and plan for capacity upgrades to meet clients' evolving IT needs. Recommend hardware and software upgrades as necessary.
Documentation: Maintain accurate and up-to-date documentation related to system configurations, processes, and troubleshooting procedures.
Client Collaboration: Work closely with clients to understand their IT requirements, provide technical recommendations, and implement solutions that align with their business goals.
Vendor Management: Interact with technology vendors to procure hardware, software, and services, and manage vendor relationships to ensure efficient delivery of products and support.
Project Management: Lead and participate in IT projects, such as system migrations, upgrades, and deployments. Manage project timelines, tasks, and resources effectively.
Continuous Improvement: Stay informed about emerging technologies and industry best practices to identify opportunities for improving system performance, security, and efficiency.
Qualifications
At L7 Solutions, we have honed our expertise over the years, allowing us to establish a robust infrastructure that keeps our services cost-effective while ensuring our clients' seamless operations. Now, as we continue to grow, we are actively seeking qualified professionals to join our esteemed managed services support team.
As a key member of our team, a Systems Administrator plays a pivotal role in providing professional and efficient technical assistance for computer systems, hardware, and software. You will be responsible for timely responding to customer inquiries via email, chat, or phone and offering expert support to resolve technical issues. Success in this role hinges on a strong customer service mindset, comprehensive knowledge within the information technology space, and excellent communication skills.
As a Systems Administrator, you will play a vital role in managing and maintaining our clients' IT infrastructure, ensuring the optimal performance, security, and availability of their systems and networks. Your expertise will contribute to the success of our clients by delivering reliable and efficient IT solutions.
Key Responsibilities
Infrastructure Management: Design, deploy, and manage IT infrastructure components, including servers, storage systems, networking equipment, and virtualization technologies.
System Monitoring: Monitor systems and networks for performance issues, security threats, and anomalies. Take proactive measures to address potential problems and ensure system stability.
Troubleshooting and Support: Provide timely and effective technical support to address system issues, resolve incidents, and minimize downtime. Collaborate with clients and internal teams to ensure swift problem resolution.
Patch Management: Regularly apply patches, updates, and security fixes to operating systems and applications to mitigate vulnerabilities and enhance system security.
Backup and Disaster Recovery: Develop and manage backup and recovery strategies to protect data and ensure business continuity in the event of system failures or disasters.
Capacity Planning: Monitor resource utilization and plan for capacity upgrades to meet clients' evolving IT needs. Recommend hardware and software upgrades as necessary.
Documentation: Maintain accurate and up-to-date documentation related to system configurations, processes, and troubleshooting procedures.
Client Collaboration: Work closely with clients to understand their IT requirements, provide technical recommendations, and implement solutions that align with their business goals.
Vendor Management: Interact with technology vendors to procure hardware, software, and services, and manage vendor relationships to ensure efficient delivery of products and support.
Project Management: Lead and participate in IT projects, such as system migrations, upgrades, and deployments. Manage project timelines, tasks, and resources effectively.
Continuous Improvement: Stay informed about emerging technologies and industry best practices to identify opportunities for improving system performance, security, and efficiency.
Qualifications
- Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience troubleshooting, configuring, deploying, and administrating Microsoft workstations connect to a domain.
- Proficiency in managing Windows and Linux server environments, virtualization technologies (e.g., VMware, Hyper-V), and cloud platforms (e.g., AWS, Azure).
- Strong knowledge of networking concepts, protocols, and security practices.
- Experience with monitoring and management tools (e.g., Nagios, SolarWinds, SCCM).
- Familiarity with backup and disaster recovery solutions.
- Solid understanding of cybersecurity principles and best practices.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner
- Strong communication and interpersonal skills for effective client interaction and teamwork.
- Proficiency in scripting languages (e.g., PowerShell, Bash) for automation and task optimization.
- A commitment to continuous learning and staying up-to-date with technology trends.
