Domestic Violence Residential Advocate

Candidates contacted for interview will be required to complete official job description. Visit www.lacasainc.org to download application form.

OPEN: April 25, 2025 CLOSE: May 9, 2025

Applications received after closing will not be accepted.

Position Summary: Provides direct resident services using the trauma-informed model to survivors of domestic violence.

Hours: As assigned, forty-hours (40) weekly, varying schedule, weekends and holidays are required.

Reports to: Residential Services Director

Supervisor: __Yes _X_ No

Condition of Employment: Full-Time, Grant Funded Contingent upon funding

Salary: $16.00 per hour - Depending on education and experience

Essential Duties:

Direct Client Services:

• Support residents with navigating local resources.
• Monitor and answer the 24-hour Crisis Hotline.
• Provide crisis intervention, support, and referrals that support client’s self-identified goals.
• Ensures a safe and welcoming shelter environment by maintaining the physical space and using conflict resolution skills when necessary.
• Distribute food, clothing, and personal items.
• Transport residents to and from appointments, school and other approved destination.
• Mediate resident conflicts using motivational interviewing skills.
• Provide all services in an empathetic manner, using the principles of trauma-informed care.

Shelter Upkeep:

• Reports promptly all safety and maintenance-related concerns using an electronic tracker.
• Completes cleaning duties, including sweeping and moping, dusting, making beds, gathering bedding and other necessary items in preparing rooms for residential clients.
• Assists kitchen personnel, with setting out meals, unloading groceries, and with some food as needed.

Administrative Duties:

• Completes all required documentation and paperwork in a timely and through manner, including billing, case notes, and critical incident reports.
• Maintains and accurate record of residents in shelter and services accessed, using a variety of electronic tools.

Training:

• Attends staff meetings and in-service training, as scheduled.
• Ongoing professional development including keeping abreast of recent trends and developments regarding domestic violence and advocacy as they pertain to the clients accessing La Casa, Inc. services.
• Attends seminars and training approved by supervisor.

Additional Duties:

• Ability to drive agency vehicle on a daily basis.
• Other duties as assigned.

Expectations:

• Promote excellent internal and external customer service at all times.
• Follow all safety rules and guidelines and maintain a neat, safe, organized workspace.
• Assist donors with unloading items into carts and pushing carts to outside donations area when needed.
• Pick up bags or boxes of donations from outside front area or lobby area to maintain clear paths.
• Aptitude for working with people and supporting those experiencing crises; strong problem- solving abilities; ability to support others without judgement.
• Maintain strict confidentiality per agency policy, and federal requirements.
• Demonstrate positive role-model leadership and work cooperatively with others.
• Model respect, understanding and appreciation for all people.
• Exhibit skills in comprehending, interpreting and supporting the organization.
• Ability to succeed in and contribute to a team environment.
• Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
• Ability to communicate effectively with others.
• Ability to work independently.

Qualifications:

• Education: High School Diploma or equivalent is required.
• Experience: A minimum of one (1) year full-time (can be volunteer or paid) experience in a service position working directly with the public.
• Substitution of education/experience: Is allowed on a one for one year basis.
• Language: Bilingual in Spanish/English is highly desirable.
• Licenses/Certifications: Valid driver’s license and satisfactory driving record. Current CPR Certification
• Other: Post-offer drug/alcohol screen, TB test and background check.
• Warm, empathetic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Night shift
• Weekends as needed

Ability to Commute:

• Las Cruces, NM 88001 (Required)

Ability to Relocate:

• Las Cruces, NM 88001: Relocate before starting work (Required)

Work Location: In person

Salary : $16