What are the responsibilities and job description for the Study Coordinator position at La Clínica de La Raza?
Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and wellbeing. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa, and Solano counties.
Position Summary: The Study Coordinator will focus on Pediatric Care Navigation and is responsible for linking pediatric clients to medical, behavioral, and social services in a preventative and comprehensive manner. This role serves as the liaison between the client and the community and will help dissolve the silos between the medical and behavioral health (BH) departments within the health centers. This role will support young clients and their families with the basic medical and social needs to lead healthy lives and to minimize their risks for entering the criminal justice system.
Major Areas of Responsibility include but are not limited to:
Essential Responsibilities
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may perform other duties as assigned.
Position Summary: The Study Coordinator will focus on Pediatric Care Navigation and is responsible for linking pediatric clients to medical, behavioral, and social services in a preventative and comprehensive manner. This role serves as the liaison between the client and the community and will help dissolve the silos between the medical and behavioral health (BH) departments within the health centers. This role will support young clients and their families with the basic medical and social needs to lead healthy lives and to minimize their risks for entering the criminal justice system.
Major Areas of Responsibility include but are not limited to:
Essential Responsibilities
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may perform other duties as assigned.
- Coordinate behavioral health (BH) and developmental needs for pediatric clients, with a focus on preventative and comprehensive care.
- Support the navigation of wrap-around preventative services for clients and families including enrollment in Medi-Cal, CalFresh, housing assistance, eviction prevention, and legal aid; and other patient needs as required.
- Assist with implementing universal BH and trauma screenings for pediatric populations, with the goal of early intervention for at-risk clients.
- Link clients who have experienced adverse childhood experiences (ACEs) to appropriate follow-up resources both within the health centers and throughout the Alameda County
- Encourage partnership between external entities such as schools, ACBH contracted services, California Children’s Services (CCS), and the Regional Center of the East Bay
- Actively participate in ongoing trainings and workshops that promote continuing professional growth and increase knowledge base around pediatric healthcare service.
- Communicate well with clients, document clearly in the medical record and interface with medical providers to advocate for the client and their family.
- Support a positive work environment and foster teamwork.
- Competent leadership and administrative skills.
- Flexibility and creativity – this is a pilot program and will be an iterative and evolving process.
- Excellent communication, organizational and time management skills with the ability to work individually and as a team.
- Proficiency in computer operations, navigational skills and comfortable with Internet-based applications.
- Sound decision-making skills including problem solving, critical thinking, and good clinical judgment for clinical and non-clinical issues.
- Ability to work effectively and collaboratively with a variety of customers including clients, family members, health center/office staff, providers, and community-based organizations.
- Cultural humility and respectful curiosity, ability to meet clients and families where they are.
- Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
- Bilingual (English/Spanish) proficiency preferred.
- High school diploma/AA or BA preferred.
- At least two (2) years of progressively responsible work experience in a community-based setting.
