Practice Manager

Practice Manager

Full Time | Exempt

Acute Care Clinic

We’re committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care.

Position Overview:

• The Practice Manager of the Health Center oversees a multidisciplinary team and ensures the smooth operation of the clinic. This role involves leadership, customer service, quality assurance, operational management, and compliance with regulations. The Practice Manager participates as a member of the leadership team to ensure safe, quality care is provided.

Key Responsibilities:

• Customer Service & Staff Training:
  • Provide high-quality customer service to patients, providers, staff, insurance carriers, and community agencies, aiming to meet or exceed service standards.
  • Foster a customer-focused environment by training and reinforcing positive service behaviors with the team.
• Clinic Operations Management:
  • Oversee daily clinic operations to ensure efficient patient access, satisfaction, and financial viability.
  • Collaborate with supervisors and management to set and achieve key performance indicators (KPIs) and create action plans for goal achievement.
  • Supervise and support shift leads and medical team members, providing guidance, coaching, and performance management aligned with clinic goals and customer service philosophy.
• Leadership & Development:
  • Lead the implementation of the Patient-Centered Medical Home (PCMH) model, in collaboration with the Director.
  • Participate in the development of policies and procedures to ensure high-quality patient care, working closely with the Quality Team.
  • Provide coaching, mentorship, and performance evaluations for staff, ensuring timely and fair reviews in line with organizational policies.
• Risk, Compliance & Regulatory Oversight:
  • Investigate patient, provider, and employee complaints, and develop corrective action plans as needed.
  • Address adverse incidents and problems within the clinic, document appropriately, and work with the Risk Manager and supervisor for follow-up.
  • Ensure compliance with all safety regulations (OSHA, HIPAA, etc.) and coordinate with Facilities Manager for facility concerns.
  • Maintain a safe, clean, and compliant work environment, adhering to federal, state, and local regulations (including OSHA, NCQA, HIPAA, CLIA, PHI compliance, and ADA).
  • Ensure clinic compliance with health and safety standards, including emergency preparedness and staff education.
• Budget & Financial Oversight:
  • Develop and manage the annual departmental budget, collaborating with the supervisor and CFO to evaluate expenses and revenues.
  • Ensure sufficient provider coverage by managing provider schedules in coordination with the Director.
  • Participate in financial and clinical risk management planning in collaboration with medical and dental directors.
• Quality Improvement & Efficiency:
  • Use data-driven methods to improve clinic flow, productivity, and quality metrics.
  • Work with the management team to recommend and implement operational policies, procedures, and projects in alignment with organizational goals.
  • Participate in relevant councils, committees, and meetings to contribute to clinic improvements and organizational planning.
  • Support a team-based approach to problem-solving and accountable communication.
• Staffing & Human Resources:
  • Collaborate with HR and recruiters to support staff selection and retention.
  • Use clinic data to inform employee development and planning.
• Additional Duties:
  • Complete all required trainings on time and ensure ongoing education for staff.
  • Oversee the administration of Epic templates and provider scheduling in coordination with the Call Center Manager.
  • Perform other duties as assigned to support clinic operations and organizational objectives.

Customer Service:

Develops and maintains professional, support-oriented working relationships with patients, employees, team members, and community partners. Demonstrates continuous improvement in achieving “developing” and “fully competent” levels of La Clinica’s Behavioral Standards.

Follow La Clinica’s SERVE standards and they are the following:

• Service: I provide, helpful service focused on the needs of others.
• Empathy: I welcome and connect with you on a personal level.
• Relationships: I create partnerships, working a way that benefits everyone.
• Value: I recognize the importance of others and treat everyone with respect.
• Excellence: I go above and beyond to deliver an exceptional experience.

Qualifications:

Must be able to interact with a variety of individuals at various levels under stressful circumstances while exercising sound judgement, tact, and diplomacy; work productively both independently and in a team setting; communicate with clarity, both verbally and in writing to groups and individuals.

Education and/or Experience:

Required:

• Minimum: Bachelor’s degree in nursing (BSN)
• Three to five years of experience in medical office.
• Three to five years of medical supervisory experience.
• Excellent interpersonal communication and problem-solving skills.
• Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions.
• Skilled at using electronic health records as applicable to area of work (EPIC).

Preferred:

• Related experience in a Community Health Center setting.
• BLS HealthCare Provider (First Aid/CPR).
• Basic knowledge of adult learning models.

Language Skills:

Must have the ability to communicate with clarity, both verbally and in writing; read, analyze, and interpret complex documents, regulations, policies, and procedure manuals; and create professional business documents. Preferred bilingual English/Spanish.

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.