Dental Practice Manager

Full-Time | Exempt

La Clinica East Medford Dental Clinic

We’re committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

The Dental Practice Manager is responsible for the operational leadership and management of the dental practice(s), ensuring high-quality patient care, financial sustainability, and excellent patient experience. This role oversees daily operations, staff leadership, financial performance, compliance, and patient satisfaction, driving efficiency while upholding the organization’s mission and values.

Accountabilities Include: 

Operational Leadership & Efficiency 

• Oversee daily practice operations, ensuring smooth and efficient workflow. 
• Implement and monitor industry best practices for scheduling, patient flow, and chair utilization to optimize productivity. 
• Manage clinical and non-clinical staff scheduling, ensuring adequate coverage while controlling labor costs. 
• Ensure timely and accurate supply management and inventory control, avoiding shortages or excess spending. 
• Serve as a liaison with Applications Support Teams, OCHIN and the dental practice to ensure sustainability of electronic record and continued improvement  
• Drive continuous process improvement initiatives to enhance efficiency, patient experience, and financial performance. 
  
  

Financial & Performance Management 

Monitor Key Performance Indicators (KPIs) and develop action plans for improvement, including: 

Capacity (ops/chairs) utilization per day (per practice 85% ) 

Provider Productivity (Daily Chair Utilization 85% ) 

Production & Collections Ratio (98% industry benchmark) 

Patient No-Show & Cancellation Rates (

Practice Team retention rate (DAs & PSRs) 

Revenue/services per Provider & per Visit Access 

Manage the practice’s budget and expenses, optimizing resources while maintaining quality care. 

Work with the billing team to ensure accurate claims processing, reduce denials, and enhance collections. 

Track and report monthly financial performance metrics to leadership. 

Patient Experience & Satisfaction 

• Oversee patient scheduling, ensuring access to care and reduced wait times. 
• Monitor and improve patient satisfaction scores through feedback, service enhancements, and staff training. 
• Address patient concerns and complaints professionally, ensuring timely resolution. 
• Ensure that all team members provide compassionate, patient-centered care in alignment with the organization’s mission. 
  
  

Staff Leadership & Development 

• Recruit, hire, train, and retain high-performing dental support staff. 
• Foster a positive and collaborative team culture that prioritizes excellence and accountability. 
• Conduct regular performance reviews and coaching sessions to support staff development. 
• Oversee and ensure compliance with continuing education and training requirements for all team members. 
  
  

Regulatory Compliance & Risk Management 

• Ensure the practice remains in full compliance with OSHA, HIPAA, and infection control standards. Collaborate with the Risk and Compliance Manager as well as Dental Central Services Coordinator.  
• Maintain and enforce policies on patient safety, documentation, and clinical protocols. Ensure quarterly Medical Emergencies training/drills occur. 
• Partner with leadership and compliance teams to stay current on industry regulations and implement necessary changes. 
  
  

Performance Expectations & KPIs 

Success in this role will be measured by: 

• Financial Performance: 
• Maintain a 98% collection rate. 
• Ensure staff training, standard work and efficiency related to insurance collection and data entry to support billing requirements. 
• Control overhead costs while ensuring quality care. 
• Operational Efficiency: 
• Maintain Capacity (ops/chairs) utilization per practice per day (85% ) 
• Maintain per provider 85% chair utilization  
• Keep patient cancellation & no-show rate below 18%. 
• Ensure scheduling efficiency & appointment availability for patients. 
• Patient Satisfaction & Experience: 
• Achieve and maintain high patient satisfaction scores  
• Address patient complaints & enhance service recovery processes. 

Staff Development & Retention: 

Maintain low staff turnover (<10%) and high engagement. Engagement scores are tracked through Gallup.  

Ensure completion of training & development programs for all staff. 

Regulatory Compliance: 

• Maintain OSHA, HIPAA, and infection control compliance.  
  
  

Qualifications: 

Must be able to interact with a variety of individuals at various levels under stressful circumstances while exercising sound judgement, tact, and diplomacy; work productively both independently and in a team setting; communicate with clarity, both verbally and in writing to groups and individuals. 

Education and/or Experience: 

Required: 

• Minimum: High School Diploma. 
• Five years of leadership experience with the responsibility for oversight of operations, staffing and budget development and management.  
• Excellent interpersonal communication and problem-solving skills. 
• Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions. 
• Skilled at using electronic health records applicable to area of work (EPIC, EagleSoft ). 
  
  

Preferred: 

• Bachelor’s degree in related field. 
• Related experience in a Community Health Center setting. 
• BLS HealthCare Provider (First Aid/CPR). 
• Basic knowledge of adult learning models. 
  
  

Benefits Include The Potential For The Following

• Medical, Dental, and Vision Insurance
• Voluntary Accident, Short Term Disability, and Critical Illness Insurance
• 403(b) Retirement Savings Plan with Available Company Match
• Organization Paid Standard Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)]
• Wellness Programs Such as Cooking, Zumba, Yoga, and Gardening
• Personal and Professional Development Seminars
  
  

Equity Statement

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all. 

For more information, please visit our website at:  https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. Criminal history background check and pre-employment drug screen will be performed after any job offers. La Clinica is a drug free work environment and Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.