What are the responsibilities and job description for the Front Desk Clerk position at La Copa Inn Brownsville?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Answer phone calls promptly, utilizing excellent phone etiquette.
- Provide information about the resort's amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints professionally.
- Maintain accurate records of guest information and reservations using hotel management software.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Collaborate with other departments to ensure guest satisfaction throughout their stay.
- Uphold the highest standards of hospitality and service at all times.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Bilingual skills are a plus, enhancing communication with diverse guests.
- Strong knowledge of phone systems and ability to manage multiple calls efficiently.
- Excellent interpersonal skills with a focus on providing outstanding customer service.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Familiarity with resort operations or hotel management practices is advantageous.
- High school diploma or equivalent; further education in hospitality management is a plus.
Join our team as a Front Desk Agent and be part of an exciting environment where you can make a difference in our guests' experiences!
Job Types: Full-time, Part-time
Pay: $8.50 - $10.50 per hour
Expected hours: 30 – 40 per week
Schedule:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $9 - $11
