Administrative Clerk

Overview

Are you great with customers?

Do you have strong clerical skills?

Check out this opportunity!

Are you passionate about serving your community and eager to grow in a supportive environment? Join La Crosse County and take the next step in your career.

Embrace a full-time position with a work schedule that allows for work-life balance. We are committed to creating a supportive and inclusive work environment and offer the opportunity to become part of an organization that values all team members and respects diversity.

This role serves to provide advanced clerical functions in our Health Department involving typing/data entry, record keeping/bookkeeping, telephone, reception, and customer service work.

We offer:

• A supportive, collaborative, inclusive, and diverse workforce.
• Ample opportunities for career learning, development, and growth.
• A culture of respect, teamwork, honesty, and integrity.
• The chance to serve your community in a purposeful and meaningful way.
• Flexibility with generous paid time-off benefits.

In addition, we provide excellent benefits, including:

• The Wisconsin Retirement System
• Great health insurance
• Comprehensive dental coverage
• Life insurance with disability options

Essential Job Functions

Tasks will note Public Health Competencies as follows:
The competency level for this position is a Tier 1 – Front Line Staff/Entry Level.
1 - Analytical/Assessment Skills
2 - Policy Development/Program Planning Skills
3 - Communication Skills
4 - Cultural Competency Skills
5 - Community of Dimensions of Practice Skills
6 - Public Health Sciences Skills
7 - Financial Planning and Management Skills
8 - Leadership and Systems Thinking Skills

Demonstrates self-leadership, seeks out opportunities for personal growth and development, accepts feedback and demonstrates ability to learn and apply.

Shares ideas and demonstrates respect, humility, honesty, and open-minded thinking.

Demonstrates flexibility, acceptance of change and emotional intelligence.

Takes initiative and demonstrates the ability to think critically and strategically.

Participates as a contributing member of the team and brings authentic self to discussions regarding all aspects of the work.

Demonstrates ability to build and maintain effective relationships.

Performs receptionist duties: answers telephone; takes messages; makes appointments, handles routine inquiries and refers clients/callers to appropriate personnel, accepts payment for radon kits, water tests, clinic appointments, etc. Performs direct customer service. (3,4,5,7)

Uses specialized and complex internal and State programs. Verifies insurance and immunization records and determines eligibility. Inputs and retrieves data. Processes information for laboratory samples and reporting. (3,5,7)

Interprets, inputs and maintains animal bite data using State and local programs. (3,5,7)

Receives and distributes incoming mail.

Maintains medical and other files. (7)

Uses computers, calculator, telephones, copiers, fax, scanners and printers.

Receives money, makes change, prepares receipts, records money received and balances for same. (7)

Types documents such as correspondence, forms, reports, etc. using a computer. Compiles reports. (7)

Provides clerical support for off site clinics. (2,3,5,7)

Follows specific protocol, such as chain of custody. (7)

Handles specialized clerical assignments as the department's needs require.

Participates on department committees, such as quality improvement team. Provides input into the development of department software programs. (1,2,3,5,7,8)

Maintains confidentiality of work-related matters.

Employee is expected to report to work as called in 24/7 in a public health crisis or emergency and performs public health emergency response duties as assigned and consistent with training provided.

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.

Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.

Physical demands: Sits at desk, uses hearing, near vision and fingering for typing, word processing or calculators or other office machines. Talks to clients, callers, department staff. Moves about the office. Handles papers and manuals, etc. Some time is spent standing and reaching in order to perform filing or other duties, and lifting files, copy paper and other office materials. Occasionally transports clerical supplies to off-site clinics.

RELATED JOB FUNCTIONS
Assists other department staff as necessary or required.

Hours may be adjusted to accommodate seasonal off-site clinics.

This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required.

Knowledge, Skills and Abilities

• Considerable knowledge of up-to-date office methods and procedures.
• Knowledge of business English and spelling.
• Ability to operate general office equipment such as a computer, copying machines, calculators, etc.
• Ability to make simple computations either manually or by machine.
• Aptitude for clerical operations.
• Ability to understand and carry out oral and written instructions of specific nature.
• Ability to read, write, add and subtract.
• Ability to deal with the public and to establish good working relationships with County officials and other employees.
• Ability to work with confidential records and keep confidentiality.
• Ability to use independent judgment in carrying out assigned tasks.
• Ability to perform data entry functions.
• Ability to handle money and make accurate change.
• Ability to keep a variety of records.
• Ability to maintain a high degree of accuracy.
• Ability to multi-task in a fast-paced environment.

Training, Experience and Other Requirements

• Graduation from an accredited high school or GED, with training in business courses such as typing, computers, financial record keeping and office practices.
• Minimum of one year of general office experience.
• Strong preference for individuals with clerical experience in public health, healthcare or other government setting.
• Proven strong skills using Microsoft Word, Excel and Outlook; performing data entry; attention to detail. Access or other data base skills a plus.
• Proven skill in working with frequent interruptions regarding a wide variety of services or program areas.
• Must be bondable for positions requiring handling of money.
• May be required to obtain CPR training.
• May be required to adjust schedule to work off-sight clinics outside of regular hours.
• Must have valid driver's license and good driving record.

Benefits for this position depend on the number of hours worked.

• If the position is full-time, then benefits would be available.
• If the position is part-time, then limited benefits would be available (this would not include insurances unless 30 hours per week or more).
• If the hours are less-than-half-time, then there are no benefits available.