What are the responsibilities and job description for the COUNTER PERSON position at LA MESA RV INC?
Job Details
Description
La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is: Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry.
Apply to LMRV!! We offer a lot of room to grow internally!
LMRV is currently hiring for a Parts Department Counterperson for our growing team. The ideal candidate has excellent customer service abilities, strong phone skills, reliable, and is highly organized.
SUMMARY: Perform all aspects related to parts sales, ordering, updating, and follow through.
Qualifications
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide high level of service to internal and external customers. Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Use current dealer management system, and be able to find and use the parts tools provided.
- Answer phone calls, providing price quotes and other information.
- Return phone calls, emails, and texts promptly.
- Review estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Pull and fill orders from stock. Follow up on back-ordered parts and replenish fast moving parts inventory daily.
- Notify the service advisor and the customer when special ordered parts have delays, progress, or have been received.
- Fill out proper paperwork and communicate if a part is borrowed from a stock unit.
- Call manufacturers and place orders for parts, write SPO's for order and attach copy to RO for customer/service.
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Retrieve and document warranty parts.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts
REQUIREMENTS:
- Pre-employment screenings including background and drug test
- Retail/Parts/Customer service experience required.
- Prior RV/automotive parts experience a plus
If you are looking for a role within a GROWING industry and a company that offers a family focused, FUN corporate culture, competitive pay, healthcare coverage, 401K, PTO, paid time off and so much more then APPLY TODAY to learn more!!
Come join our FAMILY - where our core values are: Fun, Attitude, Make their day, Integrity, Listen and qualitY
Please take a look at our website: https://www.lamesarv.com/
