What are the responsibilities and job description for the Guest Service Agent position at La Quinta by Wyndham?
We are looking for a motivated, friendly, individual with customer service skills. Must be flexible for every shift
Responsibilities
- Provide guest with great customer service experience
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures
- Actively listen to and resolve complaints
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
Skills
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $12 - $13
