What are the responsibilities and job description for the Front Desk Associate position at La Quinta Inn & Suites by Wyndham Boone University?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will possess exceptional customer service skills and a passion for hospitality. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.
Duties
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, while ensuring accuracy in the booking system.
- Address guest inquiries and concerns promptly, providing information about hotel services, amenities, and local attractions.
- Handle phone calls with professionalism, utilizing excellent phone etiquette to assist callers effectively.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Maintain the front desk area in an organized and welcoming manner.
- Uphold the highest standards of guest relations by demonstrating empathy, patience, and understanding in all interactions.
Qualifications
- Previous experience in guest services or front desk operations within the hospitality industry is preferred.
- Strong customer service skills with a focus on enhancing the guest experience.
- Bilingual abilities are highly desirable to cater to diverse clientele.
- Familiarity with hospitality management software is an advantage.
- Excellent communication skills, both verbal and written, with a keen attention to detail.
- Ability to work flexible hours, including nights and weekends as needed.
- A positive attitude, strong work ethic, and ability to thrive in a fast-paced environment.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Part-time
Pay: From $14.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $14
