What are the responsibilities and job description for the Hotel Front Desk Agent position at La Quinta Inn & Suites by Wyndham North College...?
Full Job Description
We’re looking for a Front Desk Agent to assist guests with their requests and balance accounts. Front Desk responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
This position would require working morning and evening shifts.
(7am - 3pm)
(3pm - 11pm)
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
- Light cleaning and folding laundry
Skills
- Proven experience as a Front Desk or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight or during the day
Job Types: Full-time, Part-time
Salary: $10 - $12 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Tips
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Hotel experience: 2 years (Required)
Work Location: In person
Salary : $10 - $12