What are the responsibilities and job description for the Front Desk Agent position at The Aggieland Boutique Hotel?
*Job Overview* We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests and play a crucial role in providing exceptional customer service and creating a positive experience for all visitors. *Duties* - Greet and check-in guests in a friendly and professional manner - Answer phone calls and direct inquiries to the appropriate department - Handle guest requests promptly and efficiently - Assist with reservations, check-outs, and payment processing - Provide information about hotel services, amenities, and local attractions - Maintain a clean and organized front desk area *Qualifications* - Experience in the hospitality industry, preferably in a hotel or resort setting - Strong customer service skills with a focus on guest relations - Excellent phone etiquette and communication skills - Ability to work effectively in a fast-paced environment - Bilingual or multilingual abilities are a plus - Knowledge of hotel management systems is advantageous If you are passionate about delivering exceptional guest services and thrive in a dynamic hospitality environment, we invite you to apply for the Front Desk Agent position with us.
Job Types: Full-time, Part-time
Expected hours: 25 – 40 per week
Benefits:
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Phone etiquette: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
