What are the responsibilities and job description for the Front Desk position at La Quinta Inn & Suites Manassas- Dulles Airport?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and support. This role requires a friendly demeanor, strong organizational skills, and the ability to handle various administrative tasks efficiently. If you thrive in a fast-paced environment and enjoy interacting with people, we want to hear from you!
Duties
- Greet and welcome guests upon arrival with a warm and friendly attitude.
- Manage check-in and check-out processes efficiently while ensuring accuracy in data entry.
- Handle guest inquiries and provide information about services, amenities, and local attractions.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available.
- Process reservations and cancellations using phone systems and computer software.
- Assist with clerical duties such as filing, proofreading documents, and managing correspondence.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with other departments to fulfill guest requests and enhance their experience.
Skills
- Strong customer service skills with a focus on providing excellent support to guests.
- Proficiency in data entry with attention to detail for accurate record keeping.
- Familiarity with front desk operations and clerical tasks.
- Excellent phone etiquette for effective communication over the phone.
- Computer literacy including experience with office software and phone systems.
- Ability to proofread documents for clarity and accuracy.
- Experience as a personal assistant is a plus but not required.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
Ability to Commute:
- Manassas, VA 20111 (Required)
Ability to Relocate:
- Manassas, VA 20111: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
