What are the responsibilities and job description for the Hotel Front Desk Clerk position at La Quinta Inns & Suites San Antonio Downtown?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with luggage storage, transportation arrangements, and other concierge services
- Maintain a clean and organized front desk area
- Operate the phone system and handle incoming calls professionally
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure guest satisfaction
```Qualifications```
- Previous experience in customer service or hospitality is preferred
- Strong communication and interpersonal skills
- Ability to provide exceptional guest service in a fast-paced environment
- Proficiency in using computer systems and hotel software
- Multilingual skills are a plus
- Knowledge of night audit procedures is an advantage
- Bilingual candidates are encouraged to apply
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and attention to detail will ensure that our guests have a positive experience from check-in to check-out. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you.
Please note that this position may require working evening shifts, weekends, and holidays.
Join our team today and be part of creating memorable experiences for our guests!
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Hotel: 1 year (Preferred)
Ability to Commute:
- San Antonio, TX 78204 (Preferred)
Work Location: In person
Salary : $14