Front Desk Agent

The front desk is responsible for making reservations, registering guests, assigning rooms, accommodating special requests and ensuring the guests have a pleasant stay. A MINIMUM OF 6MONTHS TO 1 YEAR HOTEL EXPERIENCE IS REQUIRED FOR THIS POSITION.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Weekend and Graveyard is a MUST.

• The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time.
• Maintain regular attendance in compliance with hotel policies scheduling may vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and name tag when working
• Possess a working knowledge of the reservations department
• Comply at all times with hotel and franchise standards and regulations to encourage safe and efficient hotel operations
• Maintain the inventory of vacancies, reservations and room assignments
• Answer phones, make reservations, communicate reservation policies with guests
• Know room locations, types of rooms available and room rates
• Register guests, assign rooms, and assist guests as needed
• Manage and resolve guest complaints in a professional and courteous manner
• Maintain a high level of professional appearance and demeanor
• Perform other duties as assigned
• The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time.
• Able to work with little supervision, making good decisions and able to handle any emergencies if they arise
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
• Keeping the office area and lobby area clean and maintain at all times.
• Keeping the office organized.
• Approach all encounters with guests and employees in a friendly, service-oriented manner

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• San Bernardino, CA 92408 (Preferred)

Work Location: In person

Salary : $17 - $19