What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inns & Suites?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team at a premier resort. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.
Duties
- Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage the front desk operations, including check-in/check-out processes, reservations, and guest inquiries.
- Handle phone systems efficiently, addressing calls promptly and providing accurate information regarding hotel services and amenities.
- Maintain guest relations by responding to requests and resolving issues in a timely manner.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist with billing inquiries and process payments accurately.
- Provide information about local attractions, dining options, and resort activities to enhance the guest experience.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Qualifications
- Previous experience in Front Desk roles within the hospitality industry is preferred; experience in resorts or hotels is a plus.
- Strong guest relations skills with an emphasis on customer service excellence.
- Familiarity with hospitality management software is advantageous.
- Excellent phone etiquette and communication skills are essential.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- A positive attitude, strong work ethic, and ability to work collaboratively as part of a team.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join us in delivering outstanding hospitality experiences that leave lasting impressions on our guests!
Job Types: Full-time, Part-time
Pay: $10.00 per hour
Expected hours: No less than 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
Experience:
- Front desk: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Victoria, TX 77904 (Required)
Work Location: In person
Salary : $10
