What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inns & Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a resort or hotel setting. This position requires you to have Hotel experience and preferably some experience with Opera PMS.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Maintain accurate records of room availability and reservations using hotel management software.
- Process payments and handle cash transactions securely.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold high standards of cleanliness and organization at the front desk area.
- Utilize phone systems effectively to manage incoming calls and assist guests promptly.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Knowledge of hospitality management principles is an asset.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Strong customer service skills with an emphasis on phone etiquette and effective communication.
- Familiarity with hotel operations, including reservation systems and front desk procedures, is advantageous.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while working in a dynamic environment that values hospitality excellence!
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Alexandria, LA 71303 (Required)
Ability to Relocate:
- Alexandria, LA 71303: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
