What are the responsibilities and job description for the FRONT DESK AGENT position at Magnolia Bluffs Casino?
Located on the Mississippi River, on the site of the former Learned’s Mill that operated from 1828 until 1962, Magnolia Bluffs Casino now calls this historic land home. The casino originally opened in 2012 and is currently owned and operated by Saratoga Casino Holdings, LLC. With numerous slot machines and ample table games such as poker, blackjack, roulette, and craps as well as delicious dining options, we offer a guest experience unparalleled to others. In addition to our boasting casino, we operate a beautiful hotel with the areas only saltwater pool!
We are now looking to expand our team as we continue to provide the city of Natchez with the best customer service and gaming experience possible! Our current opening is for a Front Desk Agent. This position will report directly to the Director of Hotel Operations and will be responsible for the following:
EDUCATION: High School Diploma or equivalent required.
EXPERIENCE: Minimum of one (1) year prior experience in guest service capacity preferred.
Excellent guest service skills; attentive and detail oriented. Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously. Effective communication skills with the ability to communicate with both guests and co-workers. Must have basic math skills with the ability to accurately handle cash and process sales transactions. Prior computer experience with Microsoft office and e-mail required, point of sale system experience preferred.
SCHEDULE REQUIREMENTS: Required to work flexible hours based on needs of the business.
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JOB RESPONSIBILITIES:
- Greet guests upon arrival.
- Performs guest check-ins and check-outs, dispenses room keys.
- Receives payment from guests for room accommodations.
- Processes/posts transactions associated with guests stays including incidental charges.
- Coordinates with bell person for guests' luggage transfers to rooms.
- Coordinates with housekeeping/maintenance for availability and readiness of rooms.
- Answers guest questions regarding facility and surrounding area.
- Acts as a sales member for promotion of internal events, dining, and packages.
- Forwards guest mail, package and deliveries to appropriate rooms.
- Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
- Completes assigned check lists and projects for scheduled shift.
- Assists with other front desk duties as assigned.
- Promotes outstanding customer relations.
Other:
- Occasional lifting/carrying of up to 25 lbs.
- Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
Magnolia Bluffs is not just a fun place to work. We ensure our employees are rewarded with optimal benefits to meet your daily needs.
As a full-time employee, you will receive:
- Company Paid Medical Insurance with buy up options for dependents and coverage levels.
- Affordable Dental & Vision Insurance
- Company Paid Life Insurance
- Wide Variety of Voluntary Insurance Options
- Retirement Options
All of our dedicated team members will enjoy the following fringe benefits:
- Employee Assistance Program
- Unlimited Access to National and Local Discounts
- Employee Dining Discount
- Robust Employee Recognition Program
- Health & Wellness Program
- Growth Opportunities
- PTO Schedules That Promote Work/Life Balance
Casino employees may be required to obtain a Mississippi Gaming License. Cost of license is covered by Saratoga Casino Holdings, LLC. Travel to Jackson, MS will be mandatory for this licensing process.
Saratoga Casino Holdings, LLC, and its subsidiaries are equal opportunity employers and are strongly committed to workforce diversity. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Magnolia Bluffs is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities
