What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inns & Suites?
Job responsibilities include answering phones, taking reservations, checking guests in and out, and attending to guests' requests and issues all while providing great customer service. Experience in hotels is not required but definitely a plus, especially franchised hotels. Knowledge with Opera PMS is a plus! Day shift 7am-3pm. Evening shift 3pm-11pm. Night Audit shift 12 AM- 8 AM. Agents are eligible for several bonuses based on reviews and quality service scores for the hotel.
Summary
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in hospitality and guest services will be essential as you manage check-ins, handle inquiries, and resolve any issues that arise. Proficiency in OPERA and multi-line phone systems will enhance your ability to assist guests efficiently. With premium skills in hospitality management and multilingual communication, you will contribute to a seamless guest experience, embodying our commitment to outstanding service in a vibrant hotel environment.
Qualifications
- Strong customer service skills and experience in front desk operations
- Proficiency in OPERA and multi-line phone systems
- Background in hospitality and hotel management
- Ability to provide exceptional guest services and relations
- Multilingual or bilingual abilities are a plus
- Familiarity with night audit procedures and resort environments
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Relocate:
- Ocean City, MD 21842: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18
