Guest Service Representative

Job Description

Job overview

To greet guests in a pleasant, professional and efficient manner. Accommodate guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages. Keep records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
The ideal candidate for this position

The ideal candidate will have a minimum of 1 year customer service experience in a hotel or customer related industry;

What you will be doing

• Display good customer relation skills and take initiative to greet guests in a friendly manner.
• Register and assign rooms to guests of the hotel without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring customers to managers as necessary.
• Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Transmit and receive messages using equipment such as telephone, fax, switchboard or computer.
• Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
• Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
• Ensure uniform and appearance is clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in the hotel safe or safe-deposit box.
• Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
• Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to complete routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply good judgment at all times.
• Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

• While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
• Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
• Occasionally lift and/or move up to 25 pounds.
• Occasionally push and/or pull carts and equipment

Job Types: Full-time, Contract

Pay: $7.25 - $11.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Catoosa, OK 74015: Relocate before starting work (Required)

Work Location: In person

Salary : $7 - $11