Guest Service Representative

We are seeking a friendly and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Looking for a full-time or part-time team member that wants to join our team and that is able to work 3pm-11pm shifts some 7am-3pm shifts, open to knowing more than one shift. Looking for a strong desk agent that is willing to take charge at the desk, assuring the AM shift & PM shift daily work is being passed on with great commination and completing our daily desk work.

Duties:
- Greet guests in a warm and welcoming manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with night audit duties as needed
- Maintain cleanliness and organization at the front desk area

Qualifications:
- Previous experience in hospitality or hotel management preferred
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems, computers, and other office equipment
- Ability to handle cash transactions accurately
- Bilingual skills (English/Spanish) are a plus

Benefits:
- Competitive pay based on experience
If you are passionate about providing exceptional guest service and enjoy working in a dynamic team environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Apply today at the hotel:

Apply today at Residence Inn Tulsa Midtown 4522 E Skelly Drive Tulsa Oklahoma 74135.

Duties and Responsibilities:
* Come to work on time & complete shift.
* Able to work holidays & weekends
* Able to work a flexible schedule.
* Uniform & personal appearance is kept clean & professional.
* Always greet guests in a friendly & professional manner according to the Hotel's standards.
* Ability to courteously engage with, to attentively listen to and respect diverse groups of guests.
* Perform accurate check-ins & check-outs as well as other necessary Property Management System functions.
* Answers the telephone in a timely and professional manner.
* Adhere to Hotel procedures for two-way radio communication.
* Make reservations over the phone using proper techniques.
* Efficiently handles all payments received & the cash drawer kept balanced.
* Responsible for maintaining & recording accurate documentation regarding registration, changes, charges, customer service logs and maintenance issues.
* Anticipate & address guest's service needs.
* Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
*Promote a safe working environment; adhere to all safety and security policies & procedures.
* Is aware of emergency procedures & abides to applicable state & local regulations.
* Is knowledgeable with the hotel's marketing program, specials & packages & is able to use sales techniques to maximize revenue and occupancy levels.
* Knows all hotel services, features & local attractions to respond to guest inquiries accurately.
* Attends scheduled meetings & necessary training sessions as requested.
* Maintain confidentiality of guest information and pertinent hotel data.
* Complies with Brand Standard requirements.
* Comply with the hotel's Policies, Procedures and Code of Ethics.
* Keeps the work area clean, the lobby tidy.
* Performs other duties as required or assigned.

Physical, Mental and Environmental Demands:
* Must be able to stand for extended periods of time.
* Must be able to lift, push and pull 25 lbs. and carry up to 25 lbs.
* Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
* Must have the manual dexterity and coordination to operate all office equipment.
* Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.

Skills, Educational Background, Experience and Basic Expectations:
* High School Diploma or GED required.
* Experience in Guest Services/Hotels or Marriott Hotels
* Excellent communication, customer service and time management skills.
* Able to organize, plan ahead and manage workload.
* A team player, yet able to work independently.
* Ability to work effectively in a fast-paced environment.
* Excellent computer skills, specifically Microsoft Office and use of the internet.
* Must be able to work with sensitive and confidential material.

Job Types: Full-time, Part-time

Pay: $12.50 - $1,400.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Ability to Commute:

• Tulsa, OK 74135 (Required)

Ability to Relocate:

• Tulsa, OK 74135: Relocate before starting work (Required)

Work Location: In person

Salary : $1,400 - $12,500